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Associate Collector

MetroNet Paducah, KY
  • Expired: over a month ago. Applications are no longer accepted.

MetroNet has an immediate opening for an energetic; customer focused Associate Collector in Paducah, KY!

MetroNet is a leading provider of 100% fiber optic internet, television, and telephone services. We are currently available or under construction in over 80 communities in Indiana, Illinois, Iowa, Kentucky, Michigan, Minnesota, and Ohio. MetroNet provides fiber-to-the-premise (FTTP) technology to homes and businesses within its footprint, giving our customers access to some of the fastest internet speeds in the world. We pride ourselves on our cutting-edge technology combined with outstanding customer care.

We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!

What is in it for you?

  • Competitive Base salary plus an excellent commission package
  • 80% of Medical premiums paid for by company
  • Company paid Disability and Life insurance
  • 401(k) company match and 100% vested on day 1
  • Discounted MetroNet service in our serviceable area
  • Annual performance and compensation review
  • Locally owned, friendly, fun atmosphere

Job Summary:

The Associate Collector provides Collection Call Center support, recording of payments by phone, determination and working of suspension and restore issues, order activation, auto Q monitoring and customer care functions for residential and small business customers of all Q Services companies.

What you will be doing:

  • Provide customer service regarding collection
  • Process customer payments and/or refunds
  • Process account credits and/or adjustments
  • Resolve customer short payments
  • Complete suspension and/or restoral of a
    customer’s services
  • Activation and/or cancellation of billing
  • Responsible for monitoring and maintaining
    assigned accounts
  • Work with past due customers to coordinate
    payment that is beneficial for the them while keeping the company’s bad debt
    risk top priority
  • Contact customers regarding overdue accounts and
    determine reason for non-pay
  • Establish and maintain effective and cooperative
    working relationship with customers
  • Accountable for reducing assigned accounts
  • Enlist the efforts of sales and/or customer
    service when necessary to accelerate the collection process
  • Must communicate and follow up effectively and
    timely with assigned accounts
  • Perform other assigned tasks and duties
    necessary to support the Accounts Receivable Department

What You Need For This Position:

  • 2+ years’ experience in a Call Center/Collections/Banking environment
  • Demonstrated experience working with difficult customer collections situations/issues
  • Excellent communication, both written and oral
  • Proficient in MS Word, Excel, Outlook
  • Desire to learn, grow and improve skill set
  • Demonstrated Competencies: Customer Service, Interpersonal Understanding, Teamwork & Cooperation, Achievement Orientation, Technology Savvy

If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!




Headquartered in Evansville, Indiana, MetroNet is a customer-focused company providing cutting-edge fiber optic telecommunication services, including high-speed Fiber Internet, full-featured Fiber Phone, Fiber IPTV with a wide variety of programming, and a home security product called MetroNet SmartHome. We got our start in 2005, with our first fiber optic network in Greencastle, Indiana, and have since expanded into 50+ communities throughout Indiana, Illinois, and Kentucky. All MetroNet services are delivered across our 100% fiber-optic network made up of thousands of miles of fiber optic cables connected directly to homes and businesses. At MetroNet, we are committed to bringing state-of-the-art telecommunication services to the communities we serve by delivering services comparable or superior to those offered in large metropolitan areas. This commitment not only means better internet, television and telephone options for our customers today but also the capacity to continually provide additional products and services in the future as new uses for 100% fiber are developed. Our commitment to our communities doesn’t stop at bringing exciting new technology. We’re also proud to have local retail stores, staffed with friendly associates and technicians who actually live in the communities we serve. We find it is always reassuring to see a familiar face when your services are installed or when you stop by our store. Our innovative store design allows customers to test drive MetroNet products at interactive kiosks, sign up for services, pay their bills, and much more.


Paducah, KY