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Office Assistant / Service Assistant

Metro Carpets Nashville, TN
  • Posted: 27 days ago
  • $14 to $19 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are looking for a Service Assistant to join our team! This position will process warranties, services, inspections, stop payments, claims and any other needs for assigned customers. Assist other departments within the company as needed.

Work Schedule:

  • Hours: 7:00 am to 4:00 pm Mon-Fri
  • Lunch: 1 Hour – time determined based on department needs

Required Personal Skills:

  • Organizational skills & time management,
  • Professional effective communication
  • Problem solving, adaptable to change
  • Positive attitude, self-motivated
  • Proficient in Email and Microsoft Word & Excel
  • Ability to learn product and installation processes for processing warranty and services,
  • Ability to learn RFMS computer programs
  • Basic math skills
  • High School Diploma or Equivalent

Job Task:

  • Manage emails and phone calls for internal or external customer needs
  • Manage incoming job types to process in RFMS, Schedule Pro & MCDS for assigned customers
  • Process manufacturer claims
  • Schedule homeowner repairs
  • Report scheduled & completed jobs to customers
  • Obtain and accept purchase orders for payments
  • Assist with training new hires & attend meeting and seminars
  • Cost savings and profitability in all areas
  • Manage exceptions for department solutions
  • Manage updates and changes to procedures & job description for your area

Benefits:

  • Insurance Programs – Metro Carpets pays a percentage toward health insurance
  • Incentive Plan
  • 401 K
  • Paid Time Off

Metro Carpets

Metro Carpets is a full-service floor covering company serving residential builders, home buyers and commercial contractors in Middle Tennessee. Our state-of-the-art design center features the latest flooring products and trends, and our commitment to delivering the best customer experience out there is unparalleled. We are a drug free employer, participate in background checks, and e-verification

Address

1525 Elm Hill Pike, Nashville, TN 37210
Nashville, TN
USA

Website

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