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IT Support Specialist

Metasys Technologies Somerville, MA
  • Expired: over a month ago. Applications are no longer accepted.

Position: IT Support Specialist

Duration: 5 Months

Location: Somerville, MA


  • The IT Support specialist will assist team members with inventory, preparing and deploying machines and answering questions from clients.

Required skills:

  • Troubleshooting and repairing both PC and Mac computers (desktops, laptops, mobile devices) with both hardware and software issues, and peripheral devices for Faculty, Staff, Students, and Researchers.
  • Performing computer network connectivity troubleshooting and data back-ups.
  • Imaging and preparing new computers. Re-imaging existing computers.
  • Entering computers into inventory and cleaning up existing inventory.
  • Performing operating system updates and software installs.
  • Configuring and troubleshooting email problems, virus/malware issues.
  • Utilizing Service Now (ticketing system), Ivanti (desktop management tool), SCCM (Endpoint management tool), Bomgar (remote support tool), OnPage (paging tool), and Trend Micro anti-virus software.
  • Other responsibilities may be assigned based on the candidate’s interests and skills.
  • Logical concise writing skills.
  • Ability to effectively manage time, multi task as needed and effectively navigate shifting priorities.
  • Flexibility & adaptability to work effectively as a member of team as well as working independently.
  • Strong communications and interpersonal skills.
  • Customer focus.
  • Critical thinking and problem solving skill. Ability to work in sitting and standing positions, lift and carry 25 pounds.

Ideal candidate:

  • Ability and desire to learn independently when given a set of resources to draw from.
  • Basic technology (computer/mobile devices) troubleshooting skills.

Metasys Technologies

Metasys Technologies been recognized for our growth (Inc. 5000 Fastest Growing Private Companies in America), our commitment to diversity (National Minority Supplier Diversity Council Supplier of the Year), and our culture (Atlanta Business Chronicle Top Place to Work). Simply put, we are passionate about talent - both at our organization and yours. At Metasys Technologies, we help our customers think attract, engage and retain top talent. We offer a number of services to help organizations position themselves for the future of work. These services include: (1) Payrolling, (2) Contract Staffing, (3) Executive Search, (4) Managed Service Programs and (5) Advisory Services to round out your procurement and talent strategy. Today, we work with over 50 leading global organizations to drive impact for their HR and procurement teams. We pride ourselves on value creation, thought leadership and exceptional service. Join our great team, working at a variety of Fortune Fortune 50+ client companies and enjoying excellent benefits!


126-128 Curtis Street
Somerville, MA