Position: ACC Customer Support - Maintenance Specialist Location: Rochester, NY Duration: 36 Months * Currently working from home with the expectation to eventually go back into the Rochester, NY office. Job Requirements: Must Have • Customer Service/Communication Skills. • High School diploma or equivalent experience Top 5 Skills: 1. MUST pass a Microsoft Office Test with a score of 80% or better. (Outlook and Word). 2.
Strong Customer service soft skills with emphasis on interpersonal communication (customer focused) and effective listing skills. 3. Experience in troubleshooting telecom issues with significant IP routing knowledge. 4. The ability to successfully partner with Local Exchange Carriers at various management levels. 5.
Problem Solving, Decision Making, and Conflict Management experience is a necessity.
Metasys Technologies, Inc.