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Customer Relationship Specialist

Metasys Technologies Honolulu, HI
  • Posted: 29 days ago
  • Other
ESSENTIAL FUNCTIONS
" Work to ensure 100% customer satisfaction with all aspects of the XPS program.
" Analyze, troubleshoot and resolve device communication, service and supply issues.
" Ensure meter reads are reported for all devices and billing is submitted by required due date.
" Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads.
" Work as liaison between customer, sales, billing, Asset Coordinators, and service/Help Desk to ensure smooth operation of all facets of the XPS program.
" Understand and utilize contract documentation and participate in process for implementing new client contracts
" Facilitate remote meetings with clients regularly to gauge satisfaction and maintain accurate account information.
" Understand and follow all current processes, and maintain awareness of process changes on XPS SharePoint site.
" Use multiple systems simultaneously to troubleshoot and resolve issues.
" Ability to work independently and develop individual time management system and workflows to complete regularly required tasks and special projects.
" Generate client-facing operational reports.
" Performs all tasks and duties consistent with best practices, high standards and diligent work habits.
" Must be able to problem-solve.
" Use of Client-specific web-based tools as it applies to the position.
" Take responsibility for customer satisfaction utilizing conflict resolution skills, problem-solving skills, professional communication skills, expectation setting and similar skills.
" Communicate clearly, responding in an effective and timely manner and ensuring that internal and external customer expectations are met or exceeded.
" Contribute significantly to the work environment by participating as an effective member of the team.

SKILLS:
" Able to demonstrate competent professional written and verbal communication skills.
" Demonstrate ability to interact with various levels of customer and internal management personnel.
" Demonstrate ability to handle and prioritize multiple tasks.
" Ability to demonstrate knowledge and use of interpersonal skill behaviors including empathy, balancing client vs company needs, conflict resolution skills, problem-solving skills, professional communication skills, able to succeed in a changing environment, and expectation setting.
" Ability to demonstrate effective team participation skills.
" Demonstrated ability to perform problem analysis.
" Demonstrates ability to work independently and take initiative as required.
" Demonstrate ability to navigate and utilize Microsoft Office Suite.

EDUCATION: Bachelor's Degree required.

EXPERIENCE: Customer relationship management preferred.

EDUCATION VERIFICATION: Yes. Drug test required. Background test required. DMV verification (active license).

Questions & Answers:
1. Is the client culture casual or professional?
Professional
2. What are the dress code requirements?
Business attire
3. Describe the physical requirements, (i.e. lifting, walking between 5 buildings, moving equipment)
No physical requirements. Desk position with work via phone and PC.
4. Please identify the most important REQUIRED skills or experience a candidate must have.
Verbal, written communication skills; customer service/diplomacy, PC skills (MS Excel)
5. What are the schedule requirements and overtime expectations?
No overtime, this a Monday-Friday, 8am to pm position.
6. What challenges have you previously experienced filling this position?
PC skills have been low (MS Excel, MS Outlook). Non-availability of parking often comes up.
Is this a payrolled worker?
No
Interview Required
Yes
Drug Screen Required
Standard (per HHS Mandatory Guidelines)
Background Check Package - Truescreen (XRT)
Client Standard Report
Additional Background Check Components
(No Value)
Will this position require driving?
No
If you answered yes, this position requires driving, please select from the following:
N/A
Do you need a photo badge?
No
If you answered YES, a badge is required for this worker, please complete the following fields.
Supervisor:
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Is there potential for this assignment to be extended beyond 13 weeks?
Yes
Type of assignment
full time

Metasys Technologies

Address

Honolulu, HI
96813 USA

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