ESSENTIAL FUNCTIONS " Work to ensure 100% customer satisfaction with all aspects of the XPS program. " Analyze, troubleshoot and resolve device communication, service and supply issues. " Ensure meter reads are reported for all devices and billing is submitted by required due date. " Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads. " Work as liaison between customer, sales, billing, Asset Coordinators, and service/Help Desk to ensure smooth operation of all facets of the XPS program. " Understand and utilize contract documentation and participate in process for implementing new client contracts " Facilitate remote meetings with clients regularly to gauge satisfaction and maintain accurate account information. " Understand and follow all current processes, and maintain awareness of process changes on XPS SharePoint site. " Use multiple systems simultaneously to troubleshoot and resolve issues. " Ability to work independently and develop individual time management system and workflows to complete regularly required tasks and special projects. " Generate client-facing operational reports. " Performs all tasks and duties consistent with best practices, high standards and diligent work habits. " Must be able to problem-solve. " Use of Client-specific web-based tools as it applies to the position. " Take responsibility for customer satisfaction utilizing conflict resolution skills, problem-solving skills, professional communication skills, expectation setting and similar skills. " Communicate clearly, responding in an effective and timely manner and ensuring that internal and external customer expectations are met or exceeded. " Contribute significantly to the work environment by participating as an effective member of the team.
SKILLS: " Able to demonstrate competent professional written and verbal communication skills. " Demonstrate ability to interact with various levels of customer and internal management personnel. " Demonstrate ability to handle and prioritize multiple tasks. " Ability to demonstrate knowledge and use of interpersonal skill behaviors including empathy, balancing client vs company needs, conflict resolution skills, problem-solving skills, professional communication skills, able to succeed in a changing environment, and expectation setting. " Ability to demonstrate effective team participation skills. " Demonstrated ability to perform problem analysis. " Demonstrates ability to work independently and take initiative as required. " Demonstrate ability to navigate and utilize Microsoft Office Suite.
EDUCATION VERIFICATION: Yes. Drug test required. Background test required. DMV verification (active license).
Questions & Answers: 1. Is the client culture casual or professional? Professional 2. What are the dress code requirements? Business attire 3. Describe the physical requirements, (i.e. lifting, walking between 5 buildings, moving equipment) No physical requirements. Desk position with work via phone and PC. 4. Please identify the most important REQUIRED skills or experience a candidate must have. Verbal, written communication skills; customer service/diplomacy, PC skills (MS Excel) 5. What are the schedule requirements and overtime expectations? No overtime, this a Monday-Friday, 8am to pm position. 6. What challenges have you previously experienced filling this position? PC skills have been low (MS Excel, MS Outlook). Non-availability of parking often comes up. Is this a payrolled worker? No Interview Required Yes Drug Screen Required Standard (per HHS Mandatory Guidelines) Background Check Package - Truescreen (XRT) Client Standard Report Additional Background Check Components (No Value) Will this position require driving? No If you answered yes, this position requires driving, please select from the following: N/A Do you need a photo badge? No If you answered YES, a badge is required for this worker, please complete the following fields. Supervisor: Supervisor employee number: Location: Organization: Intelnet: Group: Reason for issuing the badge: T ype of request: Is there potential for this assignment to be extended beyond 13 weeks? Yes Type of assignment full time