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Customer Relationship Specialist

Metasys Technologies Honolulu, HI
  • Expired: 16 days ago. Applications are no longer accepted.

Position: Customer Relationship Specialist
Location: Honolulu, HI
Duration: 12 months Contract

Strong MS Excel Skills Required

Essential Functions:
• Work to ensure 100% customer satisfaction with all aspects of the XPS program.
• Analyze, troubleshoot and resolve device communication, service and supply issues.
• Ensure meter reads are reported for all devices and billing is submitted by required due date.
• Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads.
• Work as liaison between customer, sales, billing, Asset Coordinators, and service/Help Desk to ensure smooth operation of all facets of the XPS program.
• Understand and utilize contract documentation and participate in process for implementing new client contracts
• Facilitate remote meetings with clients regularly to gauge satisfaction and maintain accurate account information.
• Understand and follow all current processes, and maintain awareness of process changes on XPS SharePoint site.
• Use multiple systems simultaneously to troubleshoot and resolve issues.
• Ability to work independently and develop individual time management system and workflows to complete regularly required tasks and special projects.
• Generate client-facing operational reports.
• Performs all tasks and duties consistent with best practices, high standards and diligent work habits.
• Must be able to problem-solve.
• Use of client-specific web-based tools as it applies to the position.
• Take responsibility for customer satisfaction utilizing conflict resolution skills, problem-solving skills, professional communication skills, expectation setting and similar skills.
• Communicate clearly, responding in an effective and timely manner and ensuring that internal and external customer expectations are met or exceeded.
• Contribute significantly to the work environment by participating as an effective member of the team.

• Able to demonstrate competent professional written and verbal communication skills.
• Demonstrate ability to interact with various levels of customer and internal management personnel.
• Demonstrate ability to handle and prioritize multiple tasks.
• Ability to demonstrate knowledge and use of interpersonal skill behaviors including empathy, balancing client vs company needs, conflict resolution skills, problem-solving skills, professional communication skills, able to succeed in a changing environment, and expectation setting.
• Ability to demonstrate effective team participation skills.
• Demonstrated ability to perform problem analysis.
• Demonstrates ability to work independently and take initiative as required.
• Demonstrate ability to navigate and utilize Microsoft Office Suite.

Metasys Technologies

Why Work Here?

Award-winning company, valuing people first. Great CEO, benefits and room for growth.

At Metasys Technologies, we help our customers think attract, engage and retain top talent. For nearly two decades, we have built relationships with some of the most successful global organizations and have been recognized for our growth (Inc. 5000 Fastest Growing Private Companies in America), our commitment to diversity (National Minority Supplier Diversity Council Supplier of the Year), and our culture (Atlanta Business Chronicle Top Place to Work). Simply put, we are passionate about talent and want to help you achieve your goals. We believe that the best of work in the future will be completed in environments that think beyond systems and where people matter. That is where you enter the picture! When you work with Metasys Technologies , you will be engaged in meaningful work that grow your skills and capabilities. We are committed to properly leveraging your skills and expertise, while providing you with opportunities to expand your capabilities to grow personally and professionally. You are in the driver seat of your career, and we are here to support you every step of the way, when you work with us. Come join the team!


Honolulu, HI
96813 USA