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Business Analyst/Scrum Master

Metasys Technologies Mahwah, NJ
  • Expired: 25 days ago. Applications are no longer accepted.

Position: Business Analyst/Scrum Master

Location: Mahwah, NJ

Type: Contract for 12+ months

Job Description:
Strong skill with Service Cloud is desired. As a strategic partner to the business, you will cultivate a deep understanding of their processes & act as a strategic consultant on their business system's needs. You will gather and document requirements, design & document technology solutions in the CRM space with a focus on global call center technologies to support IVR, Virtual Agent, CRM, CTI integration and skills-based routing in a Customer Interaction. In this role, you will work closely with other BSAs, project managers, developers, testers, and production support through each stage of the software development lifecycle. As an experienced analyst, you must be able to partner effectively with all levels of the organization, lead others, drive results, proactively identify & resolve problems, and make challenging decisions. Agile environment experience is a plus.

Metasys Technologies

Metasys Technologies been recognized for our growth (Inc. 5000 Fastest Growing Private Companies in America), our commitment to diversity (National Minority Supplier Diversity Council Supplier of the Year), and our culture (Atlanta Business Chronicle Top Place to Work). Simply put, we are passionate about talent - both at our organization and yours. At Metasys Technologies, we help our customers think attract, engage and retain top talent. We offer a number of services to help organizations position themselves for the future of work. These services include: (1) Payrolling, (2) Contract Staffing, (3) Executive Search, (4) Managed Service Programs and (5) Advisory Services to round out your procurement and talent strategy. Today, we work with over 50 leading global organizations to drive impact for their HR and procurement teams. We pride ourselves on value creation, thought leadership and exceptional service. Join our great team, working at a variety of Fortune Fortune 50+ client companies and enjoying excellent benefits!


Mahwah, NJ