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IT Business Analyst - USAID

MetaPhase Consulting
Washington, DC
  • Expired: January 13, 2023. Applications are no longer accepted.

MetaPhase Consulting is currently supporting the United States Agency for International Development through providing expertise in operating, maintaining, developing, and implementing HR information technology capabilities, simulations, strategies, programs, processes, structures, training support, and doctrine related to HR transformation.

In support of this project, MPC is seeking an IT Business Analyst with 4+ years of experience to provide excellent customer service to HR information technology product owners and other external stakeholders. The incumbent will add value to the project by guiding customers through the Software Development Lifecycle (SDLC) using both Agile and Waterfall methodologies.

Basic Qualifications (Required)
  • A minimum of four or more (4+) years of direct experience in IT-related customer service
  • Strong technical, analytical, and problem-solving skills
  • Experience using ServiceNow platform
  • Excellent written and verbal communication
  • Strong knowledge of the SDLC - both Agile and Waterfall
  • Active Secret clearance or higher, U.S. Citizenship required

Essential Responsibilities
  • Support and manage development, maintenance, and implementation of a solution using agile development principles and processes
  • Develop product roadmaps, provide release plans for technical tools, and post- release functionality support
  • Identify gaps and improvements to current processes to alleviate pain points
  • Provide quality assurance to new developments and implementations of capabilities
  • Support activities related to IT Portfolio Management, as needed

Work Location

TBD - Current exceptions for full telework during COVID-19 pandemic



Education Level

Minimum Bachelor's degree in Information Technology, Business Administration or related field.

Clearance Level

Secret Clearance; U.S. Citizenship required (NO EXCEPTIONS)

About MetaPhase Consulting

MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:

Fastest Growing
  • Inc 5000 Fastest Growing Company - 2020, 2021, 2022
  • Washington Technology Fast 50 Award - 2020, 2021
  • Financial Times America's Fastest Growing Companies - 2021, 2022

Best Places to Work
  • Washington Post Best Places to Work - 2022
  • Washington's Business Journal's Best Places to Work - 2021, 2022
  • Virginia Business Magazine's Best Places to Work - 2021, 2022
  • Northern Virginia Technology Council Top 100 Technology Firms - 2020

Company & Individual Awards
  • 2021 Washington Business Journal Small Business - CEO of the Year
  • 2021 FedScoop 50 - Industry Leadership Award Nominee
  • 2021 Moxie Award Finalist
  • 2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue)
  • 2022 FedScoop Best Bosses Finalist - Andy Glaser and Brett McLaren
  • 2022 Washington Business Journal 40 under 40 - Brett McLaren
  • 2022 FedHealth IT and G2XChange Women in in Leadership Awards - Beth Angerman

MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.

MetaPhase Consulting


Washington, DC
20599 USA