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Residential Support Specialist - 2nd or 3rd Shift only!

Meta House
Milwaukee, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

**Must have the ability to work on the 2nd (2:30 PM to 11 PM) or 3rd shift (10:30 PM to 7 AM)**

General Purpose

The Residential Support Specialist (RSS) provides a safe and organized environment for residential treatment by supervising the clients and maintaining the daily schedule.

Essential Functions of the Job

· Provide a safe, healthy, and therapeutic environment for mothers and children

· Monitor and record the proper self-administration of resident medication

· Enforce house rules, regulations and policies with residents

· Uphold, understand, and review all policies, procedures as outlined by Employee Handbook and CBRF regulations

· Follow protocol, policies and memo deadlines

· Attend RSS meetings, required trainings and in-services as assigned

· Engage, attend, and complete all required training, in-service, and health regulations deemed necessary by policies and regulations

· Attend staff meetings and reports to insure adequate communication with other staff, and to gain insight into treatment needs of each client

· Orientation of new residents

· Provide orientation for house rules for all new residents, enforce house rules and report all offenses to counseling staff

· Assist mothers in day-to-day activities relating to play, meals, free and bed times

· Assist, observe, and instruct mothers as they engage in functional family activities with children

· Assist in court-ordered visitations providing supervision and record results

· Supervise and assist women in completing house chores and duties, and personal care of children

· Diffuse violence in the house through non-defensive, prevention and conflict resolution methods

· Responsible for contacting necessary emergency (911) assistance and following protocol.

· Complete random urine drug tests to residents as requested by counseling staff

· Record concerns, progress notes, incidents or pertinent observations in the Shift Log in a timely manner, using clearly stated facts and verbatim

· Monitor and supervise house chores, meal preparation and food storage, and work cooperatively in supporting the Residential Support Staff Manager and Assistant Manager and Senior RSS

· Daily tasks such as wake-up calls, laundry, checking clients’ bags upon return, keeping building clean and free of clutter

Marginal Functions of the Job

· Transportation

· Shopping/medication pick-up for clients

· Giving tours

· Other duties as may be periodically or permanently assigned

Qualifications and Requirements

· High school diploma or equivalent preferred

· Driver’s license, safe driving record, and proof of vehicle insurance

· CBRF training preferred

Other Skills Required

· Understanding of and ability to provide assistance to residents from a Trauma Informed Care approach

· Ability to work effectively with people

· Able to work in a multi-cultural setting

· Computer skills including proficiency in Word, Excel, and other applications

Working Conditions and Physical Requirements

· Able to negotiate the indoors including stairs.

· Able to tolerate occasional hot days

· Able to drive vehicles including 15-passenger van.

· Able to lift 25 pounds on a regular basis and occasionally 40 pounds

· Able to hear clients and speak to them

· Able to visually inspect the facility and work of clients and other living support staff

· Able to visually identify clients and others for reasons including, but not limited to: security, presence in building, and medication dispensing



Company Description
About Meta House
Meta House is a Milwaukee-based nonprofit that ends the generational cycle of addiction by healing women and strengthening families. The organization has been providing gender-responsive, trauma-informed, evidence-based treatment for women for over 50 years. Learn more at

Meta House


2625 N. Weil St. Milwaukee

Milwaukee, WI


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