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Customer Service Representative

Messina Group
Wood Dale, IL
  • Posted: over a month ago
  • $19 to $22 Hourly
  • Full-Time
Job Description

Messina Group seeks a Customer Service Representative for a long-term contract opportunity in Wood Dale, IL. 

Essential Duties and Responsibilities:

  • Entering Shipment Orders into proprietary Transportation Management System DTS.  25 + orders to enter per day.
  • Check Calls to drivers for track and trace. 100+ calls per day with updating DTS.
  • Update truck brokers on any issues that arise helping to create and execute solutions. 
  • Update and input invoices and accounting data. 
  • Calling shippers and consignees to schedule pickup and delivery appointments.
  • Maintain professional and courteous customer service relations with associates and carriers.
  • Maintain confidentiality in all aspects of client, carrier, and company information.
  • Support management and staff in assigned project-based work.
  • Other duties as assigned by management.

Behavioral Requirements:

  • Outstanding interpersonal skills
  • Excellent phone and written communication skills with the ability to communicate with diverse personalities
  • Enthusiastic team player
  • Self-motivated, able to work independently
  • Strong attention to details
  • Exceptional computer skills

Qualifications:

  • High School diploma or GED required
  • The ideal candidate will have experience in order entry, appointment scheduling, and track and tracing
  • Previous experience in the transportation industry is a plus
  • Fluent in English.

Messina Group

Address

Wood Dale, IL
USA

Industry

Business

Website

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