Computer Support Technician

Computer Support Technician (PC Support Tech)  

Supports Customers by providing training and support for personal computer set-ups, security, and programs; analyzing user requirements; evaluating options; writing programs; describing problem solutions in a workflow chart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs coordinating user and Information Systems requirements.

Responsibilities:

·         Provide positive, enthusiastic, and friendly support to internal customers.

·         Troubleshoots, diagnoses and resolves network/server issues.

·         Solve basic account, hardware, software, network, and printing issues for end users.

·         Scheduling upgrades and maintenance without interrupting business workflow.

·         Maintains appropriate support records by documenting procedures used.

·         Answer, evaluate, and prioritize incoming telephone, voicemail, email, and facsimile requests for assistance from end-users experiencing problems.

·         Provide support of hardware, peripherals, and network access, as well as office productivity applications such as the Microsoft’s suite of products, client-unique software applications, and email.

·         Provide basic administration of computer accounts and passwords.

·         Provide problem resolution through research, isolation, and recognition for routine end-user problems.

·         User account administration for network, e-mail, and other applications.

·         Provide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications.

·         Research and resolve technical problems of equipment and software applications.

·         Respond to tickets, telephone calls, e-mails, and requests for technical support.

·         Document, track, and monitor problems to ensure timely resolutions.

·         Testing of new technology and applications.

Knowledge and Skills for this Position:

·         Self-motivated with a high degree of integrity, professionalism, and reliability.

·         Ability to work independently, and also with others and contribute to a team.

·         Exceptional written and verbal communication skills, including effective interpersonal and collaboration skills.

·         Attention to detail and accuracy.

·         Advanced knowledge in Microsoft Office Suite and related software.

·         Advanced ability to explain technical problems and offer solutions.

Requirements:                                  

·         Associate degree or equivalent education and relevant experience required.

·         3+ years related experience preferred.

·         Ability to commute between two company locations required.

·         Ability to pass a credit and background check is required.

·         Ability to pass a pre-employment drug screening is required.

·         Random drug testing required after employment.

Working Conditions:

·         Occasional to frequent standing, walking, hearing and/or talking. Long periods of sitting at a computer work station.

·         Majority of duties are performed in an office setting.

·         Occasional lifting of up to 40 pounds.

·         Occasional work in industrial/manufacturing environment.

Benefits Package:

·         401(k) with company match

·         Quarterly profit sharing bonus potential

·         Seven paid holidays, and one floating holiday yearly

·         Medical, dental, and vision insurance

·         Health Savings Account option

·         Company paid life insurance

·         Voluntary short term and long term disability

·         Vacation and sick time that begins accruing upon hire

·         Access to our Employee Assistance Program

·         Access to our Employee Referral Bonus Program

·         Wellness Program- we want our employee to live healthy lifestyle and provide an annual health fair screening