Inbound Customer Support Representative
At Merrick Bank, we specialize in credit programs that assist people looking to build or rebuild their credit. We are FDIC insured and recognized as a top-20 issuer of Visa® cards. In total, we proudly serve over 2.4 million cardholders and have extended over $5.3 billion in credit.
Our Mission is to make a positive difference in the lives of our customers, our employees, and our community. We work hard to create a work environment that empowers our associates to grow, learn, and reach their potential.
The Inbound Customer Support Rep is responsible for processing inbound customer calls. Taking inbound ACH payments for accounts under 16 days past due including correspondence. Provide payoffs to consumers and dealers while complying with bank policy and procedures. Provide support to the Recreation Lending Department. Is knowledgeable of and complies with all state and federal collection laws and procedures. Responsible for answering and following up with the Customer Support email inbox, and could support the recreation lending department in other tasks.
REQUIRED SKILLS, ABILITIES, KNOWLEDGE, AND EXPERIENCE:
· Excellent communication skills
· Professional demeanor
· Highly organized
· Effective oral and written communications skills.
· Working knowledge of a computer software related to specific job requirements.
Knowledge: Requires ability to perform work involving knowledge of general accounting fundamentals, business practices, or banking principles.
Experience: Requires 1+ years in a related field.
Confidentiality: Access to information on customer records. Regularly uses such information in carrying out job duties.
Supervisory Responsibility: No direct supervision of employee(s). Consistently performs the same tasks as other members of the work group.
Interaction with Others: Regularly has contact with people in the other departments, customers, or outside agencies and institutions, furnishing or obtaining information or reports where conditions require the use of tact to secure cooperation and maintain goodwill.
Decision Making: Makes decisions requiring some independent judgment under general supervision and guidance of immediate supervisor or makes recommendations to those who participate in final decision-making process. Decisions are made within general control of procedures or reporting system.
Work Environment: Good working conditions. Some noise from office equipment or other employees. Some stress is experienced due to deadline pressures or interruption to work requiring a high degree of accuracy.
· Responsible for processing inbound calls.
· Taking ACH payments on account under 16 days past due including confirmation.
· Providing online support to customers.
· Provide consumer and dealer payoff requests in accordance with bank policy and procedure.
· Process CIF updates.
· Perform various other duties as assigned.
· Compliant with Laws & Regulations:
What’s in it for you:
Competitive salary (DOE)
Benefits package -Medical, Dental and Vision (plus much more)
401(k) Plan with Company Match
Short & Long Term Disability
Group Life and AD&D Insurance
Paid Vacation, Holidays, and Personal Days
Employee Events, including Employee Appreciation Day, Holiday Party, etc.
Tuition Reimbursement Program
Candidates must have unrestricted authority to work in the
United States without sponsorship.
Merrick Bank is an equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, national origin, disability,
veteran status, and other legally protected characteristic. The EEO is the
Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Please go to our website www.merrickbank.com to apply and learn more about our company