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Call Center Customer Service Representative (Healthcare)

Meridian Medical Management Windsor, CT
  • Expired: over a month ago. Applications are no longer accepted.

Essential Functions/Responsibilities:

  • Process verbal and written inquiries related to physician services.
  • Answer questions, inquiries, and concerns regarding accounts.
  • Provide problem resolution and support to internal and external customers including clients, patients and third party carriers
  • Maintain acceptable/baseline level of customer calls processed per week.
  • Verify patient eligibility.
  • Work with contacts in various departments on patient billing and credit issues.
  • Requests backup documentation as needed to bill, rebill or resubmit claims.
  • Complete correspondence responsibilities including written letters/forms and telephone contact.
  • Handle sensitive and confidential information in a professional manner.

Education and Experience:

  • High School Diploma required, Associates degree preferred.
  • Minimum of six months of customer service experience.
  • Minimum of six months of work experience in a medical billing or physician office setting


  • Prior experience with All Scripts, Microsoft Word and Excel and other various computer software. Demonstrated ability to navigate through computer systems.
  • Working knowledge of medical billing process/concepts with experience analyzing medical insurance data.
  • Experience meeting deadlines through applied time management and organization skills.
  • Prior experience resolving customer issues.
  • Prior experience and knowledge of IDX billing system software.
  • Experience in third party billing; knowledge of insurance industry.
  • Working knowledge of medical billing process/concepts.
  • Ability to read, analyze and interpret Explanation of Benefit (EOB) forms.
  • Ability to effectively communicate both verbally and in writing with multi-level personnel, medical professionals, clients, public and other representatives of the business.
  • Strong interpersonal skills.

Meridian Medical Management

Why Work Here?

Growth opportunities, Full Benefits package effective date of hire/401k Company Match, Generous PTO, Paid Holidays, Tuition Reimbursement

MERIDIAN MEDICAL MANAGEMENT is a leading provider of revenue cycle, EHR, business intelligence, analytics, and system integration services to a diversified set of physician groups, including multi-specialty medical groups, academic practices, accountable care organizations, specialty groups, and integrated delivery networks. Leveraging over a decade of experience, Meridian’s team of professionals enable some of the country’s most prestigious medical groups to optimize revenue cycle performance, secure actionable business intelligence and drive practice growth. Meridian Medical Management is a Equal Opportunity Employer


Windsor, CT