GENERAL DESCRIPTION: Assists the Property Manager in the day-to-day operation of the property; assumes leadership and initiative in the absence of the Property Manager. Collaborates with site team and residents to create and strengthen a healthy community, facilitate on-site communication, and monitor property goals.
High school diploma required.
Minimum of one year administrative, office, accounting, and/or customer service experience preferred.
· Take direction from a supervisor.
· Meet deadlines.
· Ability to assume leadership and take initiative in the absence of a manager.
· Work in a collaborative manner as a member of a site team.
· Use a computer for word processing and occupancy software.
· Learn and adhere to complex regulatory requirements
· Write legibly.
· Maintain resident account receivable ledgers under supervision.
· Work with and communicate effectively with people from diverse backgrounds.
· Work professionally with vendors, residents and co-workers
· Able to be flexible, resourceful, and take initiative.
· Ability to drive a car (valid driver’s license) to run errands, etc.
· Understand and commit to the Mission and Values of Mercy Housing.
II. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
Enters data in resident accounts receivable ledgers; codes invoices in a timely and accurate manner.
Assists with resident records documentation to comply with appropriate affordable housing regulations.
On a monthly basis, assists with collection of rent and other income, makes bank deposits, and forwards receipts to National Office.
Assists with the leasing process from initial application to move-in.
Responds to customer service requests and ensures timely and satisfactory completion.
Collaborates with site team and residents to create and strengthen a healthy community, facilitate on-site communication, and monitor property goals.
Follows and enforces all fair housing and local landlord and tenant laws and regulations.
Performs general clerical functions for the property.
B. AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS
Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 30 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods.
Sensory: Frequently required to read documents, written and financial reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
Environmental Conditions: Frequent exposure to seasonal conditions in outside weather. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
Equipment: Frequently required to use a computer, phone, and fax machine.
III. OTHER FUNCTIONS:
1. Other duties as assigned.