Skip to Main Content
← Back to Jobs

Claims Representative I

Mercury General Brea, CA
  • Posted: November 12, 2019
  • Full-Time

Position Summary:

Under close supervision, evaluates, investigates and adjusts routine comprehensive coverage claims in a timely and efficient manner. Resolves payment of charges incurred from various automobile services, such as rental cars, towing and labor. Maintains diary of files in pending and update file information to ensure accurate record of claims; continually reviews and monitors progress and expense of claims in pending.

Essential Job Functions:

• Obtains information to evaluate facts of loss, including law enforcement reports, loss history and information from interested parties. Reviews coverage and claims process with customers. Sets reserves, coordinates material damage features for inspection, sets up initial rental, and may make referrals to SIU as needed.

• Researches and responds timely to customer inquiries and/or concerns throughout the life of a claim to ensure customer satisfaction and retention.

• Maintains file information to ensure accurate record of claims; continually reviews and monitors progress and expense of claims in pending. 

• Settles and authorizes payment with claimants and unrepresented parties.

• Identify and escalate files with more significant indemnity exposure or attorney representation to supervisor for review/transfer for further investigation.

• Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week

• Other functions may be assigned

Education:

• High School Diploma or GED required

• Insurance Adjuster’s license may be required in applicable states

Experience:
• Customer service experience preferred; experience with handling high call volumes and escalations a plus. 

Mercury General

Address

Brea, CA
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.