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IT Support Technician

Mercury Consulting Corporation
Schaumburg, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

IT Infrastructure Support Technician 

We are searching for a solution-focused IT Infrastructure  support technician to provide our employees and clients with hands-on, systematic support. The support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of the IT infrastructure.

IT Infrastructure  Support Technician Responsibilities:

  • Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
  • Receiving and documenting requests for support.
  • Deciding on the most suitable ways of providing aid.
  • Delivering IT and related assistance upon request, or as you deem suitable.
  • Configuring new desktops, routers and similar devices.
  • Performing routine inspections and upkeep of existing installations.
  • Updating computer operating systems and other important software, as needed.
  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.
  • Providing suggestions on appropriate training for staff and clients.

IT Infrastructure  Support Technician Requirements:

  • Associate's degree in a computer-centered discipline is preferred.
  • Experience as a IT Infrastructure  support technician or equivalent.
  • Familiarity with all TeamViewer or similar remote support application.
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Excellent vertical and lateral thinking.
  • Superb time management skills.
  • Clear written and verbal communication.
  • Local Chicago travel will be required.


Company Description
Mercury Consulting Corp. was founded in 1990, is located in Schaumburg, IL, serves customers nationally, and is cross industry but has customer concentrations in manufacturing, distribution, insurance and medical.

Mercury Consulting Corporation


1325 Wiley Road Ste # 161

Schaumburg, IL



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