IT Support Technician

IT Infrastructure Support Technician 

We are searching for a solution-focused IT Infrastructure  support technician to provide our employees and clients with hands-on, systematic support. The support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of the IT infrastructure.

IT Infrastructure  Support Technician Responsibilities:

• Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
• Receiving and documenting requests for support.
• Deciding on the most suitable ways of providing aid.
• Delivering IT and related assistance upon request, or as you deem suitable.
• Configuring new desktops, routers and similar devices.
• Performing routine inspections and upkeep of existing installations.
• Updating computer operating systems and other important software, as needed.
• Substantiating requests for hardware and software purchases and upgrades, if appropriate.
• Providing suggestions on appropriate training for staff and clients.

IT Infrastructure  Support Technician Requirements:

• Associate's degree in a computer-centered discipline is preferred.
• Experience as a IT Infrastructure  support technician or equivalent.
• Familiarity with all TeamViewer or similar remote support application.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Local Chicago travel will be required.