Customer Service Representative

Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom and experience.

Truck drivers are essential to our country's economy because they haul products and materials throughout all states. Without truck drivers, businesses and consumers would not have what they need. Customer Service Representatives work with our Trailer Program and provide driver's lease and rental agreements for Mercer Transportation. You will communicate with recruiters to ensure trailers are available for oncoming drivers in advance of their orientation. Partner with various vendors to ensure proper equipment is received.

Job duties often include:

• Ensures trailers are safe through detailed safety and trailer inspection following Department of Transportation protocols
• Reviews lease and rental agreements with drivers, detailing Mercer's program and the drivers' responsibility in addition to Mercer's liability.
• Ensures that contracts are in compliance and document that safety compliance through signature on Lease/Rent Agreement.
• Efficiently answer and respond to questions regarding Safety, DOT Trailer and Leasing Equipment projects and resolve most maintenance issues without supervision. Possess excellent verbal, written, and interpersonal communication skills used to effectively convey information to others. Provide others with a clear understanding of information.
• Responds promptly to customer needs, seeks opportunities to improve customer satisfaction.
• As vehicle break downs occur, identifies the cause for the breakdown of machinery operation and makes recommendations for fixing the problem.

You are expected to work within a system designed to handle drivers from their orientation process through the duration of their contract with Mercer. This system often requires the management of hundreds of truckers a year and working with our truck/van operations, recruiters and vendors to support drivers.

Interpersonal Skills and Knowledge a Customer Service Representatives Should Possess

As a Customer Service Representative, you must be able to maintain logical follow-through on all projects. One of the most critical skills is the ability to efficiently answer and respond to questions regarding projects and promptly respond to customer needs. You must possess excellent verbal, written, and interpersonal communication skills used to effectively convey information with a clear understanding to others. Also, you should develop an in-depth understanding of the truck-driving industry and remain current on truck maintenance, DOT safety regulations, systems and procedures. As a Customer Service Representative, you should seek opportunities to improve processes and implements creative solutions.

Education Requirements: High School Diploma or equivalent.

Compensation and Benefits:

As a Mercer employee, you, your spouse and children, can use our free health care clinic at no cost to you!

Mercer offers competitive salaries and comprehensive benefits programs provided to all eligible employees; paid vacation, holidays and sick leave, medical/dental/vision insurance, life insurance, long & short-term disability, 401K Plan and voluntary optional insurances. These plans are subject to change at the discretion of the company.

May be subject to the following screening requirements: Motor Vehicle, Drug Screen, Criminal Background Check

Equal Employment Opportunity:
We are an Equal Opportunity/Affirmative Action Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, genetic information, or mental and/or physical disability.