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Merced Faculty Associates Medical Group, Inc.
Job Title: Office Manager
Reports To: Chief Operations Officer
FLSA Status: Non Exempt
Prepared Date: 01/06/2016
The Office Manager is responsible for the operations and administration of the medical office. The Manager ensures the office is running smoothly by supervising office staff, assisting providers and patients and building and maintaining positive and professional relationships. The Office Manager oversees a variety of general office activities by performing the following duties personally or through subordinate supervisors and staff.
YOU MUST HAVE 3-5 YEARS OF MANAGEMENT EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Analyzes and organizes office operations and procedures such as preparation of time reports, supervise personnel, monitor electronic medical records system, requisition of supplies, and other clerical services.
- Monitor daily patient flow to determine the possible need of making changes to the schedule.
- Plans daily office flow, follows office budget, and initiates cost reduction programs.
- Maximizes office productivity through proficient use of appropriate software applications.
- Researches and develops resources that create timely and efficient workflow.
- Follows established policies and procedures and directs support staff in the standards of practice.
- Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
- Reviews medical and personnel records to ensure completeness, accuracy, and timeliness.
- Prepares activities reports for guidance of management.
- Plans and coordinates work and team building activities within the department.
- Maintains contact with customers and outside vendors.
- Attends monthly manager’s meetings and reports information back to the office staff and providers by conducting regularly scheduled staff meetings.
- Perform other related duties as assigned.
Directly supervises employees in the medical office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Must exhibit confidence in self and others and inspire respect and trust.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Computer skills are required and must be familiar with Outlook, Word, Excel, and Internet Explorer.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, proportions, percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to diffuse adverse situations before they escalate. Ability to identify problems and develop alternative solutions in a timely manner. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
I have read this job description and understand the responsibilities and requirements of this position.
Employee Name Employee Signature & Date
Supervisor Name Supervisor Signature & Date
Note: MFA retains the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business demands or necessity.