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Operations Coordinator

Mercana Surrey, BC
  • Posted: over a month ago
  • $35,000 to $42,000 Annually
  • Full-Time
  • Benefits: Dental

We are a well-established national manufacturer/wholesaler of furniture, art and home décor accessories located in Surrey BC. We have a wide range of customers across North America; interior designers, boutiques, home décor and furniture stores. We are in a new custom designed facility with open concept office and are looking for individuals who will learn and grow with us.

We're looking for Administrative individuals to work closely with the Director of Operations and Sales Team to support customer needs. Duties include the data entry of incoming customer orders, adjustments to their orders, answering customer inquiries and other operational tasks. You are an advocate of our customers; ensure we do our best to meet customer expectations each time, especially those with project deadlines.


Communicating with customers on a daily basis in a professional and respectful manner, answering questions, providing product information and availability as well as handling shipping or product receipt issues.

Assist the Sales and Operations teams with various tasks related to transportation logistics, customer orders and deliveries, and other areas as requested.

Careful and accurate inputting of orders submitted by our customers. (Orders are received by phone, fax, email, website, EDI etc).

Troubleshoot customer inquiries and communicate innovative solutions.

Sorting and distribution of incoming and outgoing email, mail, courier packages, faxes and other important documentation.

Determining action for incoming product and freight claims. Communicating with customers providing updates in a timely fashion.

Helping the team meet or exceed sales budgets and metrics.

Qualifications Needed:

The experienced candidate should have a minimum 2 years in an office position. Previous experience in wholesale distribution, product sales, logistics and/or ocean shipping are preferred.

The ideal candidate will have a high level of initiative and pride themselves on their ability to provide exceptional administrative and sales support.

A customer service oriented individual who can understand customer needs, communicate effectively with individuals from all levels of organisations, and assist customers professionally, quickly and with a calm demeanor.

Ability to effectively work independently or in a team environment

This individual must possess a strong eye for detail.

Applicant must have high proficiency with MS Office programs (particularly excel) and database entry skills.

Must have exceptional telephone manner and customer service and sales solution skills.

Excellent verbal and written communication skills.

This applicant should have the ability to coordinate multiple priorities, work independently and integrate with our existing team.

Willingness to take on new projects and challenges.

Opportunity for Travel to Trade shows to help with light merchandising duties and writing orders during show with customers.

This is a full-time salary position which offers competitive compensation, vacation and dental benefits. Tremendous opportunity for career growth and responsibility. Salary is negotiable based on experience.


Why Work Here?

We make cool stuff people like. Work with a group of approachable down to earth people.

Like many great rock bands and Silicon Valley start-ups, Mercana Furniture and Home Décor Wholesale began its operations in the Smith family garage. Back then, we were a humble framing business serving the local photography industry in Vancouver, BC. Meanwhile many years later, Mercana is one of North America’s leading home furnishings wholesalers, with interior designer and retail partners around the globe. As a “design-first” company, we produce unique pieces for the home each season; most noteworthy wall art, furniture, lighting and home decor accessories. Simply put, we provide a wholesale buying experience as unique as our products. Above all, we are dedicated, enjoy what we do and don’t take ourselves too seriously.


3250 189th Street Surrey BC
Surrey, BC


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