The Clinical Case Manager provides psychosocial rehabilitation services to assist clients with mental health and substance use disorders accessing needed medical, educational, social, prevocational, vocational, housing, or other community services. Case Managers advocate for clients in their best interest and communicate with State, County and community service partners, including Health and Human Services, Behavioral Health, Justice System, Probation, Courts, and Housing providers. The range of authority is consistent with that of MHS Clinical Case Managers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides service coordination/case management for an assigned group of clients including coordinating and monitoring activities of the treatment team. Cooperates with Program Supervisor and Program Manager in rotating client visits/assignments with the treatment team. Successfully functions as a team member.
- Develops, evaluates, and implements treatment goals and plans in conjunction with the treatment team.
- Provides individual supportive coaching in all areas of clients’ life, as well as education of symptom management in consultation with Psychiatrist and ACT nurses. Performs psychosocial, and risk assessments, and maintains a daily log of client contacts.
- Introduces clients to Common Ground software, assisting clients in completing the Common Ground Health Report before medical office visits, and provides brokerage, linkage, and advocacy to ensure resources and services are accessed in a timely manner, providing community-based services in client’s residence as needed.
- Provides support to all clients, including on-call crisis intervention covering nighttime and weekend hours.
- Conducts and oversees psychoeducational groups as directed by Team Lead and/or Program Manager.
- Performs shift management duties in coordination with other ACT staff as directed by Team Lead and/or Program Manager. Functions as assistant to shift manager when assigned. Follows administrative chain of command.
- Complies with all charting and documentation requirements per contract, funding agency, and MHS policy.
- Prepares critical care issues for discussion during supervision and Daily Organizational Staff Meetings.
- Collects necessary client demographic data and enters it on the MHS Treatment Team Services Data Collection Form.
- Provides information about the program to community agencies connected to the behavioral health services system.
- Demonstrates commitment to professional growth by attending in-service training's and staff development programs and seeks out supervision when needed.
- Maintains a minimum degree of training and knowledge in cultural competency, co-occurring and gender responsiveness, and trauma-informed care. Participates in regularly scheduled staff meetings, reads memos, directives, meeting minutes, and revised policies and procedures.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual Spanish, Vietnamese, Chinese/Mandarin, Tagalog, Farsi, or another threshold language preferred.
- Skills necessary to provide effective counseling, therapy, and clinical services, and the ability to successfully work as a member of a treatment team, while working cooperatively with intra-agency and interagency staff.
- Knowledgeable of cultural and socio-economic factors that inform service provision to persons with psychiatric or dual diagnosis disorders, and knowledgeable of community resources that will be utilized by these clients.
- Fosters excellent rapport with clients and builds trusting and motivating relationships, while maintaining the distinction between therapeutic and social relationships.
EDUCATION AND WORK EXPERIENCE:
- Master’s degree in a behavioral science, and at least two years of experience providing clinical services to individuals with mental illness. License-eligible with Board registration.
- At least two years of experience in case management services to individuals with mental illness or co-occurring disorder.
Clearance on Background/DOJ Live scan result per contract requirements.
Negative reading from pre-employment TB and Drug Tests.
Valid California driver’s license and current auto insurance per contract requirements.
BBS registration as AMFT, ASW, PCCI or licensure as LMFT, LCSW, or LPCC.