Service Coordinator

The Service Coordinator is primarily responsible for working with the Association’s clients to obtain services and resources to assist with housing stabilization.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Essential Job Functions:

• Provide outreach as needed.
• Conduct needs assessments and plans according to client needs and preferences.
• Provide services according to (housing) barriers and risk factors/level of need.
• Provide ongoing support, monitoring and coordination of services for each client.
• Meet on a weekly basis with clients until stabilized, then as needed and according to plans.
• Weekly updates to case management notes in HMIS
• Attend biweekly team meetings and report on status of clients served.
• Attend weekly meetings with the Housing Intake and Referral Coordinator for clinical staffing.
• Link clients with resources for financial planning, public benefits, behavioral health, family counseling, medical and dental care, education and employment assistance, transportation and other basic needs as indicated.
• Advocate for clients with other service providers
• Maintain a caseload of approximately 25 clients at a time, according to team leader.
• Will attend mandatory Association meetings and training as directed.

KNOWLEDGE, SKILLS, and ABILITIES:

Minimum education, experience, technical and communication skill levels and license/certificates normally required to perform the duties of this position.

• High School diploma required, Bachelors’ degree in social service/human services preferred or a relevant combination of education and experience.
• Excellent organization and time management skills
• Ability to prioritize client needs and plan services accordingly.
• Ability to quickly build rapport clients from various backgrounds.
• Must possess good computer skills and ability to enter data into the HMIS system as required.
• Ability to communicate clearly and effectively, both verbally and in writing
• Extensive knowledge of community referral sources
• Understanding of available substance abuse and mental health treatment options in the community
• Ability to work independently, yet closely with a team.
• Experience working with homeless or at-risk populations.
• Possess clean MVR and valid Oklahoma Driver’s License.

WORKING CONDITIONS and PHYSICAL DEMANDS:

Typical working conditions and physical conditions associated with this position,

• Work is performed in both a climate-controlled office setting, as well as outreaching to encampments and other urban environments where the employee would be exposed to variable weather conditions performing their job outside.
• Noise level can vary and would include general office noise as well as encountering outside noises like cars, freeway sounds, etc.
• Ability to transport participants as needed to improve independence, quality of life and achievement of self-sufficiency.
• Work requires a flexible work schedule due to internal and external meetings.
• Travel will be required; must have reliable transportation and a valid Oklahoma Driver’s license.
• Ability to effectively communicate orally and in writing.
• Physical ability to move 25 pounds on occasion.
• Visual and auditory ability to identify and respond to environmental and other hazards of the site and staff/client behavior.
• Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).
• Ability to use office equipment safely and effectively.
• Ability to climb stairs.