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Mechanical Service Technician

Mensch Manufacturing, LLC Hastings, MI

  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, medical, vision,
Job Description

Mensch is accepting applications for a Customer Service Specialist

Responsibilities Include:

  • Take technical support phone calls
    • Assist with trouble shooting issues as needed
    • Find key information and provide to customer as needed
    • Communicate potential design issues with Engineering
  • Take parts order phone calls
    • Enter orders into the system to generate pick tickets
    • Pull and package parts orders as needed
  • Take warranty related phone calls
    • Provide analysis of warranty parts returned from field
    • Enter credit memo's as needed
  • Work very closely with Parts, Sales, Service, Warranty, Technical Writing and Engineering
  • Work with Technical Writing in creating installation instructions for parts and components.

Starting wage is based on experience. Excellent benefits include: 401K retirement with 100% employer match up to 6%, Health insurance, Vision, Dental.

Qualifications:

This individual will have experience with mechanical, electrical and hydraulic systems. Have strong communication skills with the ability to stay calm during tense conversations. They will be good at problem solving, and finding resources to find answers for the customer. They will follow-up with customers as needed. Have a willingness to learn about and understand all Mensch products both old and current. Learn about product updates and when to offer to customers. Have the ability to read and understand Owner's, Operator and Parts Manuals, along with finding appropriate resource information.

Apply in Person:

Mensch Manufacturing, LLC

2333 S M-37 Hwy

Hastings, MI 49058

Company Description
We manufacture equipment for manure handling on dairy farms.

Mensch Manufacturing, LLC

We manufacture equipment for manure handling on dairy farms.

Address

2333 S M-37 Hwy

Hastings, MI
USA

Industry

Manufacturing

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