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Technical & Customer Service Representative

Memphis Wood Fire Grills (Division of Dalsin Industries) Edina ,MN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position: Technical & Customer Service Support

Join our high growth, entrepreneurial division marketing the premium brand in the fastest growing segment of the barbecue grill industry. Memphis Wood Fire Grills (Division of Dalsin Industries) markets and sells our high-end line of pellet wood fire grills, now with cloud-based Wi-Fi Control, through-out the U.S., Canada, and Europe.

Listed as a Top Ten Best Grills in Forbes.com, AmazingRibs.com, the Robb Report and winner of Best New Product by MN Business Magazine. Memphis Wood Fire Grills is a division of Dalsin Industries, an innovative and award-winning manufacturer of OEM components for small to Fortune 50 companies.

Work Hours: 9:30 a.m. to 6:00 p.m. Monday through Friday

Job Summary:

This position is primarily responsible for technical and engineering support for Memphis Grills products. Internal contact will be with the General Manager, Sales, and Engineering staff. External contacts will be with dealers and directly with consumers to offer technical support and customer service to resolve questions or product issues.

 

Education and Experience:

· High School Diploma or GED equivalent required

· 3+ years technical and customer service experience

 

Skills/Qualifications:

· Excellent and effective communication skills (Read, Write, Speak, Listen)

· Computer literate with strong working knowledge of MS office programs

· Process and detailed oriented

· Strong keyboarding and data entry skills

· Working knowledge and/or interest in and ability to learn technical drawings, blueprint reading, electronic test equipment, and combustion systems

· Ability to calmly and politely deal with frustrated consumers and/or dealers

· Ability to multi-task and bring issues to closure

· Ability to problem solve

· Good eye and hand coordination, mechanical ability helpful

· Strong ability to multi-task, working numerous projects concurrently.

· Strong follow up/follow through on responsibilities

· Experience or interest to learn drafting a plus

· Passion for cooking, grilling and good food a plus

 

Essential Duties & Responsibilities

· Leverage training of grill product knowledge to promptly and efficiently resolve dealer and consumer product issues. Keep detailed records by product serial number

· Ability to translate dealer/customer description of issue and translate into effective, robust solution

· Coordinate replacement/warranty parts shipments. Communicate status to dealer/consumer

· Track issues and resolution in database for engineering use in product improvement initiatives

· Assist engineering in product testing and data collection

· Understand product branding, positioning and key attributes to reinforce marketing message with dealers and consumers

· Self motivated with ability to work independently

· Positive attitude required and ability to be a Team player

 

The job description outlined above is not intended to be a detailed list of job functions or responsibilities. It outlines the essential functions of the job. An individual may be required to perform other duties from time to time. The company reserves the right to amend, change or delete the contents of this description.

 

Supervisory Responsibilities: N/A

 

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

· Noise level in the work environment is moderate to loud at times

· Required to visualize, stand, walk, and use hands to finger, handle, or feel objects, tools, or controls

· Ability to lift up to 50 pounds and handle various sizes of material

· Office environment – working (sitting, or standing if preferred) at a desk

· Majority of day spent working at a computer, participating in group meetings, and phone communications

 

Memphis Wood Fire Grills/Dalsin Industries’ Vision: To be a dynamic and committed leader in the precision sheet metal fabrication/manufacturing industry. To deliver on market, employee, and shareholder expectations:

· We believe in our People

· We believe in Integrity

· We believe in Diversity

· We believe in Results

 

We support our employees' growth by providing a positive atmosphere to help improve upon their strengths and skills through continuous learning methods.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

 

Submit resume and cover letter to: careers@dalsinind.com

No phone calls please

 

 

 

Company Description
FAMILY OWNED COMPANY- Now Hiring!
Competitive salary, benefits, employee engagement and room for career growth within our organization!
Memphis Wood Fire Grills/Dalsin Industries’ Vision: To be a dynamic and committed leader in the precision sheet metal fabrication/manufacturing industry. To deliver on market, employee and shareholder expectations:

We believe in our People
We believe in Integrity
We believe in Diversity
We believe in Results

We support our employees' growth by providing a positive atmosphere to help improve upon their strengths and skills through continuous learning methods.

Memphis Wood Fire Grills (Division of Dalsin Industries)

Why Work Here?

Family owned company, great benefits, fast paced environment, and room for growth! We take on those projects no one else likes to!

FAMILY OWNED COMPANY- Now Hiring! Competitive salary, benefits, employee engagement and room for career growth within our organization! Memphis Wood Fire Grills/Dalsin Industries’ Vision: To be a dynamic and committed leader in the precision sheet metal fabrication/manufacturing industry. To deliver on market, employee and shareholder expectations: We believe in our People We believe in Integrity We believe in Diversity We believe in Results We support our employees' growth by providing a positive atmosphere to help improve upon their strengths and skills through continuous learning methods.

Address

9111 Grand Avenue South
Edina, MN
USA