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Customer Service Agent

Melloy Chevrolet
Los Lunas, NM
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

As a Business Development Representative you will be responsible for assisting customers on the phone, chat, text, internet, and in person with their automotive needs. Our entire organization strives to live by one statement, "We are committed to you." That means you will work side by side with our team that is committed to our core values of family, integrity, passion, and inclusion.

What we offer:

An aggressive pay plan
Medical Insurance
Life Insurance
Available 401K Plan
Paid time off
Drug-Free workplace 
Growth opportunities
Paid training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Available Disability Insurance
Flexible work schedule
Discounts on products and services

You will be expected to:

Answer incoming phone calls
Place outgoing phone calls to customers
Schedule customer appointments for our sales and service departments
Address all customer-facing service situations
Deal with customer calls requiring help, information, sales promotions
Perform tasks independently with minimal instruction and supervision
Answer internal and external emails and calls providing status updates and information regarding customer inquiries
Effectively manage customer concerns
Answer non-routine questions that require deviation from standardized procedures
Demonstrate patience, empathy and respect to all customers through every communication channel
Interact and communicate with management across all lines of the business regarding customer concerns
Assure the highest level of customer satisfaction

Requirements:

Current, valid New Mexico Driver's License
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Available to work flexible hours & weekends
Ready to hit the ground running on learning new product in’s & out’s
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Previous dealership BDC experience preferred

As a Business Development Representative you will be responsible for assisting customers on the phone, chat, text, internet, and in person with their automotive needs. You will work with our sales, service, and parts departments to assist with customer requests. Our Business Development Representatives are the voice of our dealerships and play an important role in the overall customer experience our customers receive.

At Melloy Chevrolet, we are committed to every customer with a goal to make customers for life. We are located in one of the fastest growing areas of New Mexico. Los Lunas is attracting new businesses and residents due to its easy drive to Albuquerque, access to countless recreation choices and reasonable cost of living. Facebook, Amazon, and Walmart have all chosen Los Lunas for major projects, and the list grows every day! 

The Melloy family of dealerships has been serving New Mexico for over 60 years and is a great family owned company to build a career with. The dealerships in Los Lunas offers three dealerships located on 14 acres, right on I-25, with easy access and high visibility. Offering Chevrolet, Ford, Chrysler, Jeep, Dodge and Ram vehicles along with three certified service and parts departments, Melloy Los Lunas offers a chance for customers to shop and compare different makes and models all at one location.

 

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Melloy Chevrolet

Address

Los Lunas, NM
USA

Industry

Business