JOB LOCATION: US Based - Work from Home Office
We are looking for a full-time Field Service Technician professional with experience in commissioning commercial building systems. As a small-medium sized business in the emerging energy efficiency and renewable energy space, our goal is to grow sales 30% per year and become a national leader. Our national network of engineers and technicians is unique in this field and provides a solid platform for future growth. The ideal candidate will be able to demonstrate exceptional communication and integrity while maintaining a high level of service excellence.
Essential Duties and Responsibilities
Provide technical support to Customers and Contractors to rapidly and thoroughly resolve issues
Make recommendations for potential service enhancements or modifications to meet the ever-changing needs of the customer base.
Provide technical support to customers and contractors.
Perform system commissioning for commercial buildings including Air/Water Balance, Indoor Air Quality (IAQ) testing, Equipment start-up, and Quality Assurance (QA) testing.
Install and/or commission control systems for commercial kitchen ventilation.
Write technical reports at project completion for submission to customers.
Any other job duties as assigned.
100%+ travel required (regional, national or international)
Proficient in MS Office (Excel, Word, PowerPoint and Visio)
Electrical and Controls experience required
Mechanical experience preferred
NEBB, AABC, TABB & NBC certified is a plus
Mechanical, electrical, and controls knowledge required
Superior Customer Service Skills
Excellent written and verbal communication skills
High emotional intelligence, positive attitude, and a service leadership philosophy
High attention to detail, follow-up, multi-tasking, and conflict resolution
Able to demonstrate a high level of integrity and a penchant for high quality
Must possess a strong work ethic and a high level of self-accountability
Able to establish and maintain effective working relationships with co-workers, contractors, and customers
OSHA 30 Hour training preferred
Bilingual (Spanish speaking) would be beneficial
Must pass a driving record check
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
Must be able to climb a minimum 30-foot ladder
Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs.
Exposed to seasonal weather based on geographic region
Exposed to moving parts and electricity that require safety protocols
Exposure to varied travel conditions either driving or flying
The travel required for this position is 100%.
To perform the job successfully, an individual should demonstrate the following competencies:
Extreme Ownership - Takes personal responsibility for outcomes and perseveres in the face resistance or setbacks. Pursues everything with energy and drive.
Subject Matter Expertise - Excels at his/her professional function, regularly demonstrating and sharing the depth of knowledge and skills. Is a quick study.
Clear & Candid Communication - Ensures that information is passed on to others who should be kept informed; has the courage to say what needs to be said.
Building Collaborative Relationships - Cultivates trusting, respectful, professional relationships with colleagues and customers over time.
Planning & Problem-Solving - Takes the steps necessary to deliver high-quality results, on time and on budget.
Continuous Improvement - Constantly seeks ways to improve the internal and external customer experience by delivering better, faster or less expensive products and services.