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Customer Service Event Manager - Immediate Hire

Mela Carson, CA
  • Posted: 4 days ago
  • $50,000 to $60,000 Annually
  • Full-Time

The role of the Customer Service Manager is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel for improving customer service, managing service requests, cycle time and ensuring effective communication within the market on results and performance. Please note that this is an entry level position- you must learn all ends of our business operations before overseeing a team.

Responsibilities:
• Build client relationships by providing exceptional customer service
• Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to them
• Acts as a Point of Contact for new and existing clients
• Trouble shoot and problem solve client or member accounts and issues
• Perform customer account maintenance requests from clients
• Provide sound business advice and suggestions to clients
• Retain business by identifying and addressing client issues (red flags)
• Suggest ideas and improvements.
• Other duties as assigned.


KNOWLEDGE, SKILLS AND ABILITIES:
• Minimum of 2 years supervisory experience preferred
• Minimum 3 years of customer service experience preferred
• Excellent training and customer services skills
• Strong organizational skills
• The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times.
• Able to be flexible in a rapidly changing work environment
• Ability to work independently -- self starter

Reliable Transportation to the office and client meetings required

Mela

Why Work Here?

We lead the customer acquisition industry because of our precision campaign strategies, sales experts, and organic PR approach

Our focus is singular: We’re always working on creating the next wave of business managers who can extend the reach of the Fortune 500 companies we represent. In their hands, our campaign planning, sales strategies, and organic approach to customer acquisitions really gets results. MELA Group represents a wide variety of clients, and that means we need to fill our ranks with business-minded people who can adapt to any terrain. That’s why our management and business training program is so focused. Our people learn the most cutting-edge techniques for being successful in this industry from experts who have achieved their own successes.

Address

Carson, CA
USA

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