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Automotive Service Writer / Customer Service Manager

Meineke Car Care Centers Philadelphia, PA
  • Expired: over a month ago. Applications are no longer accepted.

Overview

We are looking for motivated, performance-driven store service adviser to join a large national automotive repair & maintenance chain with nearly 1,000 stores. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented.

Responsibilities / Duties

Customer Service

· Put the customer first. Go above and beyond to WOW the customer

· Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied

· Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done

· Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs

· Follow company procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow-ups, etc.

· Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise

· Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on inspection procedures as needed

· Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily

· Manage daily customer callback process to ensure calls are being made & appointments are being set

Sales

· Proactively generate appointments to increase sales

· Assist in planning and executing appointments as needed to drive sales and meet center goals

Phone

· Ensure proper coverage of the phones throughout the day.

· Answer calls with a positive attitude to turn callers into customers.

Point-of-Sale

· Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently

· Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct

· Verify full documentation on every ticket – inspection sheet, estimates, work orders, final invoice, battery test form, etc.

· Accurately enter pricing and cost of goods into point-of-sale system on every ticket

Center Upkeep

· Proactively work to maintain clean, comfortable and professional store image at all times

· Assist as needed in any regular store maintenance

· Perform closing duties as needed (close day in point-of-sale system, bank deposits, cash audits, etc.)

Teamwork / Culture

· Be a team player. Help other people meet their goals

· If you see something that needs to be done, do it without being asked

· Train & teach new team members as needed

· Contribute to a positive, productive team environment

· Maintain a positive, productive culture among all center team members

· Encourage teamwork, positivity, and accountability among all team members

Qualifications / Skills

· Customer service leader. Ability to think creatively when dealing with customers

· Experience working with point-of-sale software or complex Windows software

· Excellent people and phone skills

· Proactive self-starter

· Ability to multi-task

· Interest in automotive industry

Meineke Car Care Centers

Why Work Here?

Clean work environment and a great crew

Since Meineke first started in Houston, TX in 1972, we’ve worked to create a network of friendly, locally-owned shops led by true car care pros. From employment opportunities to financing options, learn more about what Meineke can offer you!

Address

Philadelphia, PA
Philadelphia, PA
USA

Website