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BUSINESS SUPPORT SPECIALIST
Mega Fluid Systems Tualatin, OR

BUSINESS SUPPORT SPECIALIST

Mega Fluid Systems
Tualatin, OR
Expired: 29 days ago Applications are no longer accepted.
  • $52,000 to $58,000 Yearly
  • Full-Time
Job Description

Provide Sales/Admin support to designated sales and field service team members.

Support includes the following:

• New customer set-up, price changes, account changes, sales reports, etc.

• Provide new customers with ordering processing information, contacts and assist with setup

• Coordinate and manage various customer communication (i.e., bid proposals, sales order confirmations, shipping confirmations, etc.)

• Product research, quoting, logistical expediting

• Responsibility for Parts research, ordering, receiving, and inventory

• Help improve and work within a Spare Parts Program

• Respond to emergency parts needs from customers via phone

• Manage and maintain certain key account information (equipment quotes, orders, invoicing, pricing, etc.)

• Perform duties including, but not limited to data entry, filing, producing/modifying documents, maintaining records, prepare outgoing mail and correspondence including email and faxes

• Provide excellent customer service via phone/email communications

• RMA (Return Material Authorization) coordination, communication, follow-up

• Assist in any special customer/sales rep requests/reports via the following:

o Microsoft Dynamix AX/BlueStar

o Customer driven historical usage reports

o Spare Parts Lists

• Assist Sales Account Manager with any requests for assistance (estimates, reporting, presentations, etc.)

• Assist in training new Business Support Specialist team members

In some cases, support the needs of the office manager and leadership management of all departments in the following:

• Answer main phone line/direct calls to the appropriate extension

• Schedule/coordinate meetings and prepare minutes

• Edit templates, review, and summarize documents.

• Various tasks as assigned.

Required:

• Associate or bachelor’s degree, or the equivalent combination of education and experience

• 2-3 years’ experience in a Customer Service role

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint and Outlook)

• Familiarity with databases with strong attention to detail; AX & BlueStar preferred, but not necessary

• Ability to operate standard office equipment

• Ability to maintain the highest level of confidentiality in handling complex and confidential information.

• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience

• Ability to perform well under pressure in a fast-paced environment

• Ability to plan and organize effectively

• Ability to multitask and identify, analyze, and solve problems

• Strong work ethic


Preferred:

• A familiarity with the semiconductor industry


Address

Mega Fluid Systems

Tualatin, OR
97062 USA

Industry

Business

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