PT Customer Experience Representative
- Expired: over a month ago. Applications are no longer accepted.
Who We Are
Meetze Plumbing in Irmo, SC, continues to grow because we only hire the best, and our customers love us for it! We are now looking for an exceptional Call Center/Customer Service Representative. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only Customer Experience Representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why We Need You
Because we offer top-of-the-line products and services, we need a top-of-the-line Customer Experience Representative who genuinely cares about the customer and looks at this opportunity as not just a job but a career.
Who We're Looking for
Professional work ethic
Strong verbal and written communication
Ability to multi-task
IT competent; good typist
Active listening and the ability to resolve
Manage and update client data by entering and
editing client information
Ability to apply appropriate sales techniques
Goal and detail-oriented
Self-starter and Team oriented
Ability to multi-task while navigating the
appropriate desktop tools to obtain the necessary information or process the
Bi-Lingual a plus but not required
Ability to build trust and demonstrate empathy
A competitive individual contributor who also
loves to win as a team
Highly motivated, flexible, and great attitude on
The Big Tasks
Convert incoming customer calls into booked
Deliver call scripts with an authentic cadence,
be clear, compelling, and personable.
Respond to customer requests, resolve issues
and promote the brand.
Be professional and establish customer rapport,
encouraging repeat business.
Participate in training to boost booked calls
and practice outbound calling.
Adhere to the company’s plan for resolving
customer complaints quickly and favorably.
Maintain and update customer database with
complete and accurate information.
Update client accounts for accurate contact
Tag accounts with the appropriate tags
Outbound calls as needed to handle the demand
The Experience We're Looking for
3 – 5 Years Customer Service Experience preferred
Computer skillsMust have strong typing skills and be detail
Strong written and verbal communication
Ability to communicate and interact with others
effectively in a professional, courteous manner
Being able to multitask and keep accurate
Knowledge of different software systems and
being able to navigate multiple computer screens at a time
Professional appearance is required as you will
be interacting with the clients face to face
Ability to work overtime, evenings, weekends,
and holidays as needed.
$15.00 per hour
Monday – Sunday
Schedules can vary
What We Offer
- Paid Holidays
- A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Meetze Plumbing
Meetze PlumbingWhy Work Here?
Meetze Plumbing is looking for a Lead Dispatcher to join our team! We offer excellent benefits, compensation plans & opportunities!
Meetze Plumbing is a local, third-generation family-owned plumbing company that has been serving the Midlands for four decades. We pride ourselves on providing the best, most dependable plumbing services in the region—and your neighbors agree! At Meetze Plumbing, our employees are like family. We want our employees to succeed and advance along with our company. We value and reward hard work and determination. We provide industry-leading training and tools to allow our employees to succeed in their work and careers.
10009 Broad River RoadIrmo, SC