PT Customer Experience Representative

Who We Are

Meetze Plumbing in Irmo, SC, continues to grow because we only hire the best, and our customers love us for it!  We are now looking for an exceptional Call Center/Customer Service Representative. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only Customer Experience Representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You 

Because we offer top-of-the-line products and services, we need a top-of-the-line Customer Experience Representative who genuinely cares about the customer and looks at this opportunity as not just a job but a career.

Who We're Looking for

Professional work ethic

Professional appearance

Strong verbal and written communication

Ability to multi-task

IT competent; good typist

Active listening and the ability to resolve

client issues

Manage and update client data by entering and

editing client information

Ability to apply appropriate sales techniques

Goal and detail-oriented

Self-starter and Team oriented

Ability to multi-task while navigating the

appropriate desktop tools to obtain the necessary information or process the

appropriate 

Bi-Lingual a plus but not required

Ability to build trust and demonstrate empathy

A competitive individual contributor who also

loves to win as a team

Highly motivated, flexible, and great attitude on

life.

The Big Tasks      

Convert incoming customer calls into booked

service appointments

Deliver call scripts with an authentic cadence,

be clear, compelling, and personable.

Respond to customer requests, resolve issues

and promote the brand.

Be professional and establish customer rapport,

encouraging repeat business.

Participate in training to boost booked calls

and practice outbound calling.

Adhere to the company’s plan for resolving

customer complaints quickly and favorably.

Maintain and update customer database with

complete and accurate information.

Update client accounts for accurate contact

information

Tag accounts with the appropriate tags

Outbound calls as needed to handle the demand

The Experience We're Looking for   

3 – 5 Years Customer Service Experience preferred

Computer skillsMust have strong typing skills and be detail

oriented

Strong written and verbal communication

Ability to communicate and interact with others

effectively in a professional, courteous manner

Being able to multitask and keep accurate

records

Knowledge of different software systems and

being able to navigate multiple computer screens at a time     

Professional appearance is required as you will

be interacting with the clients face to face

Ability to work overtime, evenings, weekends,

and holidays as needed.

Compensation:

$15.00 per hour

Commission/Spiffs Available

Hours:

Monday – Sunday

Open Availability

Schedules can vary

Part-time

What We Offer

• Paid Holidays
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Meetze Plumbing