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Registrar

Medpost/Care Spot Urgent Care Gainesville, FL
  • Posted: 11 days ago
  • Full-Time

Position Summary: The Registrar is responsible for providing exemplary customer service at the front desk by greeting patients, visitors, and employees. Responsibilities will include patient registration, insurance verification, setting patient expectations, and patient check-out.

Essential Responsibilities

1.

Maintains Customer Loyalty score at or above the company benchmark

2.

Promptly greets patients upon arrival and provides explanation to available services at the center; Consistently communicates wait times and when appropriate educated patients on options to alleviate wait time dissatisfaction (ex. My Spot registration)

3.

Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations (ex. Follows triage protocol, seeks assistance for Medical Assistants when necessary)

4.

Promptly answers incoming calls, gathers information to determine callers needs and consistently provides resolution to caller that supports CareSpot|MedPost Urgent Care values

5.

Assists medical staff with keeping patient flow moving in the queues

6.

Responsible for confirming requirements of the visit for all occupational medicine and workers' compensation contracts; reviews reference guide and prepares proper paperwork for execution by the Medical Assistants

7.

Verifies insurance eligibility and accurately determines co-payment and co-insurance payment requirements

8.

Accurately enters charges into practice management system following proper protocols to ensure reimbursement by carriers

9.

Ensures consistent follow through on CareSpot|MedPost Urgent Care Financial Policy and effectively communicates payment due on date of service

10.

Collects payments and accurately records payments in practice management system

11.

Responsible for balancing cash drawer on a daily basis; executes nightly close process

12.

Ensures completion of all necessary documents needed in order to bill for services related to worker’s compensation and occupational health clients

13.

Responsible for all contract requirements, keeps updated on changes affecting Managed Care, Workers’ Compensation, Occupational Medicine

14.

Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions

15.

Laboratory duties- Perform CLIA-waived lab test, draw blood and collect and label specimens for any send out labs

16.

Perform DOT and Non-DOT urine drug screens and Breath Alcohol Testing (BAT)

17.

Wiping down lab every am/pm to meet OSHA regulations and in the event of a spill while performing testing

18.

It is the responsibility of all staff to maintain cleanliness of facility while on duty. Cleanliness involves changing table paper, wiping down exam tables/rooms between patients, pulling trash and maintaining waiting room to present a positive first impression to all patients

19.

Performs other duties as assigned

Minimum Qualifications:

Education:

  • BLS certification
  • Billing and Coding certificate or 1 year of customer service or claims processing with a healthcare facility or insurance company preferred

Experience:

  • Minimum 2-3 years of experience in customer service setting (registration; billing experience preferred)

Additional Knowledge, Skills and Abilities:

  • Excellent customer service skills and computer knowledge required.
  • Prior experience with medical billing and coding preferred
  • Ability to work weekends and holidays
  • Detail-oriented with excellent interpersonal communication skills
  • Team player
  • Ability to read and write medical terminology
  • Ability to multi-task

Medpost/Care Spot Urgent Care

Why Work Here?

CareSpot and MedPost encourage a work environment of compassion, honesty, respect, open communication and professional growth.

As one of the largest operators of urgent care centers, we offer treatment for a variety of services that include wellness testing and occupational health in addition to urgent care. Our one-stop approach to service, value and convenience takes healthcare to a new level, with most locations offering: Extended night and weekend hours Express walk-in options, such as the ability to save your spot online or by phone Online appointment scheduling In-house lab testing and X-rays Although CareSpot and MedPost are growing quickly, we retain our strong community focus and commitment to offering our customers the individual care they deserve. Commitment to Diversity CareSpot and MedPost are equal opportunity employers. Respect for the dignity and worth of each individual is a basic tenet for both CareSpot and MedPost, and we are committed to providing a work environment free of discrimination. We recognize and value the unique contributions of all individuals regardless of sex, race, color, religion, national origin, ancestry, age, physical handicap, disability, marital status, veteran status, sexual orientation, genetic information or any other non-job related factors. All phases of employment practice, including recruitment, hiring, training, transfer, promotion, compensation, benefits, and terminations are based strictly upon the qualifications of the individual as related to the work requirements of the position. In keeping with our commitment to diversity, CareSpot and MedPost maintain a strict policy prohibiting any form of harassment, including sexual harassment. A 24-hour compliance hotline is always available for employees to anonymously report concerns of any kind without fear of retaliation or discrimination. Benefits CareSpot and MedPost believe in caring for employees as well as customers. As part of an employee’s total compensation package, a comprehensive and benefits program is available. CareSpot and MedPost benefits packages compare well to industry and marketplace standards. A range of benefit choices is available to fit you and your family's needs at various stages of life.

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