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Customer Service Representative

Medpost/Care Spot Urgent Care Jacksonville, FL
  • Expired: 15 days ago. Applications are no longer accepted.

Position Summary: The Customer Service Representative will strive to provide superior service while working in a fast-paced, results-oriented, call center environment. This position’s responsibilities consist of handling inbound and outbound calls including, but not limited to updates for patient addresses and insurance, resubmission of insurance claims, processing patient payments and processing online patient requests to billing and payment issues.

Essential Responsibilities


Models behaviors related to CareSpot values (Compassion, Authentic, Respect, Empower)


Responds to requests for service and assistance and meets commitments in a timely manner.


Verifies patient insurance eligibility and advises patients of CareSpot’s Patient Financial Responsibility policy


Responds to patient complaints and provides appropriate resolution regarding billing issues


Updates information to patient accounts related to address corrections, changes in insurance, etc.


Processes online patient request related to billing and payment inquiries


Verifies patient insurance eligibility and advises patients of CareSpot Patient Financial Responsibility policy


Monitors online registration and confirms receipt of patient registration


Provides directions and advises patients of center wait times


Responds to requests for medical records, forms, and progress notes


Provides updates/information to insurance carriers and employers regarding workers’ compensation and occupational medicine patients.


Performs other duties as assigned.

Minimum Qualifications:


  • High School diploma or equivalent
  • Billing and Coding certificate or 1 year of billing experience within a healthcare facility or insurance company


  • Minimum 1 year customer service experience

Additional Knowledge, Skills and Abilities:

  • Knowledge of insurance terminology
  • Bilingual (English/Spanish) preferred
  • Ability to relay information in a positive format
  • Proficient with practice management software and overall knowledge of MS Office
  • Process/Detail Oriented
  • Intermediate computer skills including knowledge of PC software applications such as Word, Excel, PowerPoint, and Outlook.

Medpost/Care Spot Urgent Care

Why Work Here?

CareSpot and MedPost encourage a work environment of compassion, honesty, respect, open communication and professional growth.

As one of the largest operators of urgent care centers, we offer treatment for a variety of services that include wellness testing and occupational health in addition to urgent care. Our one-stop approach to service, value and convenience takes healthcare to a new level, with most locations offering: Extended night and weekend hours Express walk-in options, such as the ability to save your spot online or by phone Online appointment scheduling In-house lab testing and X-rays Although CareSpot and MedPost are growing quickly, we retain our strong community focus and commitment to offering our customers the individual care they deserve. Commitment to Diversity CareSpot and MedPost are equal opportunity employers. Respect for the dignity and worth of each individual is a basic tenet for both CareSpot and MedPost, and we are committed to providing a work environment free of discrimination. We recognize and value the unique contributions of all individuals regardless of sex, race, color, religion, national origin, ancestry, age, physical handicap, disability, marital status, veteran status, sexual orientation, genetic information or any other non-job related factors. All phases of employment practice, including recruitment, hiring, training, transfer, promotion, compensation, benefits, and terminations are based strictly upon the qualifications of the individual as related to the work requirements of the position. In keeping with our commitment to diversity, CareSpot and MedPost maintain a strict policy prohibiting any form of harassment, including sexual harassment. A 24-hour compliance hotline is always available for employees to anonymously report concerns of any kind without fear of retaliation or discrimination. Benefits CareSpot and MedPost believe in caring for employees as well as customers. As part of an employee’s total compensation package, a comprehensive and benefits program is available. CareSpot and MedPost benefits packages compare well to industry and marketplace standards. A range of benefit choices is available to fit you and your family's needs at various stages of life.


Jacksonville, FL