Position Summary: Manages day-to-day operations in the center. Works to grow center’s business and to achieve or exceed annual financial goals while delivering on CareSpot|MedPost Urgent Care's high standards of employee and patient safety, satisfaction, and service. Responsible for in-clinic execution of CareSpot|MedPost Urgent Care business, clinical and marketing programs, and ensures that CareSpot operational procedures and clinical standards are met.
Manages, motivates and inspires team of positive employees at the center to foster commitment to the CareSpot mission and vision and increase customer loyalty to CareSpot|MedPost Urgent Care. Coaches staff on operational methodologies and best practices to enhance service to patients, employee engagement, and foster an environment of continuous improvement
Oversees all day to day center operations, including staffing, patient flow and adherence to operational and clinical standards, and identifies opportunities for improvement within the center
Ensures resources are available, including supplies and necessary equipment for effective center operations
Communicates regularly with Regional Director to quickly resolve issues, coordinating with peers at other centers in market and corporate functions and providing recommendations as required
Assists in interviewing, hiring, and training of new staff, working with input from the Regional Director and corporate HR personnel as needed. Develops staff through coaching, mentoring, rewarding, training, and guiding; Plan and prepare work schedules and assign employees to specific duties
Ensures compliance with necessary regulatory standards; ensuring all credentialing and regulatory agency requirements are complete and current
Interacts with billing to ensure successful and timely billing
Reviews center’s financial statements and operating scorecards to ensure success of center, identify areas for improvement, and ensure the center is tracking to meet annual goals. Where necessary, works with Regional Director and/or corporate functions to resolve pending issues
Implements corporate-led initiatives effectively and efficiently
Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions
Responsible for marketing initiatives to grow urgent care and occupational health business of the center. These responsibilities will include cold calling, meeting with local employers and schools, attending community events, and any other objectives assigned by the regional director
Performs other duties as assigned
- Bachelor’s Degree preferred
- 2 years of manager experience - preferably in healthcare environment
- 3 years healthcare/customer service industry experience preferred
Additional Knowledge, Skills and Abilities:
- Strong communication and coaching abilities
Extended night and weekend hours
Express walk-in options, such as the ability to save your spot online or by phone
Online appointment scheduling
In-house lab testing and X-rays
Although CareSpot and MedPost are growing quickly, we retain our strong community focus and commitment to offering our customers the individual care they deserve.
Commitment to Diversity
CareSpot and MedPost are equal opportunity employers. Respect for the dignity and worth of each individual is a basic tenet for both CareSpot and MedPost, and we are committed to providing a work environment free of discrimination. We recognize and value the unique contributions of all individuals regardless of sex, race, color, religion, national origin, ancestry, age, physical handicap, disability, marital status, veteran status, sexual orientation, genetic information or any other non-job related factors. All phases of employment practice, including recruitment, hiring, training, transfer, promotion, compensation, benefits, and terminations are based strictly upon the qualifications of the individual as related to the work requirements of the position.
In keeping with our commitment to diversity, CareSpot and MedPost maintain a strict policy prohibiting any form of harassment, including sexual harassment. A 24-hour compliance hotline is always available for employees to anonymously report concerns of any kind without fear of retaliation or discrimination.
CareSpot and MedPost believe in caring for employees as well as customers. As part of an employee’s total compensation package, a comprehensive and benefits program is available.
CareSpot and MedPost benefits packages compare well to industry and marketplace standards. A range of benefit choices is available to fit you and your family's needs at various stages of life.