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WFH!! Customer Service Representative

Medix Carbondale ,IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Customer Service Representative - are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? Let Medix partner with you to give you the edge you need! Medix is currently hiring for a great customer service opportunity!


Do you want to be a part of an industry that is expected to grow by 18% over the next 8 years? Medix has a great career opportunity for you! We are partnering with a global fortune 15 Healthcare managed organization that offers ​Customer Service Representative a stable work schedule with competitive pay and benefits! Let Medix partner with you on your job search!

Job Summary:

Customer Service Representative impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex nature. Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of plans, tools and resources to help guide the members along a clear path to care

 

Duties and Responsibilities:

● Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors.

● Triages resulting rework to appropriate staff.

● Documents and tracks contacts with members, providers
and plan sponsors.

● The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.

● Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.

● Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.

● Anticipates customer needs. Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.

● Uses customer service threshold framework to make financial decisions to resolve member issues.

About Medix?

Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.

Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for a contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!

 

Benefits

Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs.

As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

● Minimum Essential Coverage (MEC) plan

● Two different fixed indemnity plan add-ons

● Major Medical Plans, including 1 HSA Plan

● Dental

● Vision

● Short-term disability

● Life and AD&D

Company Description
About Medix?
Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.

Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!

Benefits
Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs.
As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:
●Minimum Essential Coverage (MEC) plan
●Two different fixed indemnity plan add-ons
●Major Medical Plans, including 1 HSA Plan
●Dental
●Vision
●Short-term disability
●Life and AD&D

This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award"
Join our network of talented professionals!
Apply today!

Medix

Why Work Here?

Let Medix partner with you on your job search!

About Medix? Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries. Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today! Benefits Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs. As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy: ●Minimum Essential Coverage (MEC) plan ●Two different fixed indemnity plan add-ons ●Major Medical Plans, including 1 HSA Plan ●Dental ●Vision ●Short-term disability ●Life and AD&D This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award" Join our network of talented professionals! Apply today!

Address

Carbondale, IL
USA

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