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URGENT!!! Customer Service Representative/Call Center

Medix Carbondale ,IL
  • Expired: 15 days ago. Applications are no longer accepted.
Job Description

Pay Rate - $13.45/hour

Location - 1175 E Main Street Carbondale Illinois 62901

Job Summary:

Medix is seeking Customer Service Representatives to work for one of Fortune 500 insurance providers. Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex nature. Engages, consults and educates members based upon the member’s unique needs, preferences & understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.

Duties and Responsibilities:

Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors
Triages resulting rework to appropriate staff
Documents and tracks contacts with members, providers and plan sponsors
guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines
Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
Anticipates customer needs
Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
Uses customer service threshold framework to make financial decisions to resolve member issues

Requirements:

High school or GED Diploma REQUIRED
Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate
Ability to read and understand pharmacy/medical terminologies


About us?

We are dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.

Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for a contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let us be your partner as you move your career forward. Contact us today!

Benefits

Once you have been a contract employee for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs.

As a contract employee, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

? Minimum Essential Coverage (MEC) plan

? Two different fixed indemnity plan add-ons

? Major Medical Plans, including 1 HSA Plan

? Dental

? Vision

? Short-term disability

? Life and AD&D

This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award"

Join our network of talented professionals!

Company Description
About Medix?
Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.

Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!

Benefits
Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs.
As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:
●Minimum Essential Coverage (MEC) plan
●Two different fixed indemnity plan add-ons
●Major Medical Plans, including 1 HSA Plan
●Dental
●Vision
●Short-term disability
●Life and AD&D

This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award"
Join our network of talented professionals!
Apply today!

Medix

Why Work Here?

Let Medix partner with you on your job search!

About Medix? Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries. Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today! Benefits Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs. As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy: ●Minimum Essential Coverage (MEC) plan ●Two different fixed indemnity plan add-ons ●Major Medical Plans, including 1 HSA Plan ●Dental ●Vision ●Short-term disability ●Life and AD&D This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award" Join our network of talented professionals! Apply today!

Address

Carbondale, IL
62901 USA

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