Skip to Main Content
← Back to Jobs

Intake Care Agent/Customer Service Agent/Healthcare Agent

Medix Bedford, TX
  • Expired: over a month ago. Applications are no longer accepted.

Job Summary :

Medix is seeking an Intake Care Representative to work for a Fortune 500 Healthcare Insurance provider. Intake Care Representative will work with a team of specialists dedicated to one of our manufacturer partners to provide reimbursement support services and will have direct interaction with the manufacturer client to provide case statuses and updates. The work tasks will include: project deliverables, audits of contract documents, quality checks, process flows (documentation) and outreach to providers office to obtain missing documentation.

PAY RATE: $15.83/HR

Responsibilities of Intake Care Representative role include:

  • Assisting Health Service clinical staff in processing paperwork and documentation

  • Outreaching to providers, members, HHSC staff via telephone, fax, email, or mail to obtain medical records or other documentation essential to support care to members

  • Understanding various benefit categories and workflows for Texas Medicaid members

  • Adhering to strict turnaround times set forth by the HHSC and the organization

  • Completes appropriate administrative documentation in members' electronic medical record, and other company systems

  • Data Entry

  • Maintaining regular and acceptable attendance determined by the organization

Job Requirements of Customer Service Representative will be:

  • High School Diploma or GED is required

  • 1-2 years of experience in a managed care environment

  • Good time management, organization, written, and oral communication skills

  • Ability to communicate effectively with health care staff: nurses, physicians, and other health workers

  • Bi-lingual Spanish speakers preferred but not required

  • Able to work in a dynamic, fast-paced environment and able to meet deadlines


Why Work Here?

Let Medix partner with you on your job search!

About Medix? Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries. Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today! Benefits Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs. As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy: ●Minimum Essential Coverage (MEC) plan ●Two different fixed indemnity plan add-ons ●Major Medical Plans, including 1 HSA Plan ●Dental ●Vision ●Short-term disability ●Life and AD&D This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award" Join our network of talented professionals! Apply today!


Bedford, TX
76021 USA