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Customer Service Representative

Medix Smithfield ,RI
  • Posted: over a month ago
  • $14 Hourly
  • Contractor
Job Description

 Job Responsibility:

  • Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly
  • Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations
  • Document problems accurately and succinctly in the appropriate support tools provided
  • Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques

Job Requirements:

  • A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 
  • 1 to 2 years experience working in a service oriented call center, preferred 
  • Associate or Technical degree preferred
  • High School Diploma or GED required 
  • Must demonstrate analytical, problem solving and interpersonal skills
  • Must have excellent Customer Service skills 
  • Must have competent PC skills, Particularly in Excel and Access 
  • Must have excellent verbal and listening communication skills 
  • Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred
     

Medix

Address

Smithfield, RI
USA

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