Job Title: Customer Service Representative
Location: 2700 W. Frye Rd. Chandler, Arizona 85224
Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Service Representative, you will provide telephone support to patients receiving life sustaining specialty drug therapy.
You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You will also help our patients with translating and entering new or refill prescriptions into the pharmacy information system; communicating and collecting copayments, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues.
Superb communication skills are needed in order to effectively interact with insurance companies, patients and internal partners to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you! It is REQUIRED that you attain a tech in training license within the first 90 days of employment.
- One year experience in a customer service role
- Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- Computer keyboarding skills and aptitude
- **Must attain a tech in training license within the first 90 days of employment**
- High School diploma or GED
Compensation: $14-15.50/hr DOE
Training Schedule: M-F 8:00AM-4:30PM
Permanent Schedule M-F 8 hour shift between 9:00PM-5:30PM
Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.
Our dedicated recruiters are here to help you to find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!
Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs.
As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:
- Minimum Essential Coverage (MEC) plan
- Two different fixed indemnity plan add-ons
- Major Medical Plans, including 1 HSA Plan
- Short-term disability
- Life and AD&D
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