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Customer Service Representative/Call Center Agent

Medix Scottsdale, AZ
  • Expired: 24 days ago. Applications are no longer accepted.

Customer Service Representative -

Customer Service Representative - are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? Let Medix partner with you to give you the edge you need! Medix is currently hiring for a great customer service opportunity!

Do you want to be a part of an industry that is expected to grow by 18% over the next 8 years? Medix has a great career opportunity for you! We are partnering with a global fortune 15 Healthcare managed organization that offers Customer Service Representatives a stable work schedule with competitive pay and benefits! Let Medix partner with you on your job search!

Job Summary :

Medix is seeking Customer Service Representatives to work for a fortune 500 healthcare insurance provider. The Customer Service Representative - Prior Authorization is responsible for the efficient, accurate and timely prioritization and management of work.

Pay offered for Job Title: $14.38/hr

Responsibilities of a Customer Service Representative role include:

  • Provides support to the Prior Authorization Department in meeting client expectations regarding efficiency, service levels, privacy maintenance and quality of decision-making

  • Responsible for maintaining compliance with ERISA, CMS, and client specific requirements

  • Works as part of the team to meet business unit objectives

  • This position is also responsible for receiving calls from physician offices and providing professional and courteous assistance to all callers through the criteria-based process

  • The Intake Agent will follow criteria question set prompts to facilitate system-generated approvals

  • Further responsibilities include maintaining complete, timely, and accurate documentation of all requests, communicating to the physician’s office, pharmacies, intake etc. as needed, and transfers all clinical questions and judgement calls to the Pharmacy Technician or Clinical Pharmacist as needed

  • Will also assist with other duties such as outbound calls, monitoring/responding to inquiries in mailboxes and other duties as assigned by the leadership team

  • Will support requirements of the PA team by working as part of a weekend coverage team on a rotating basis where needed.


  • High School Diploma or GED Required


Why Work Here?

Let Medix partner with you on your job search!

About Medix? Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries. Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today! Benefits Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs. As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy: ●Minimum Essential Coverage (MEC) plan ●Two different fixed indemnity plan add-ons ●Major Medical Plans, including 1 HSA Plan ●Dental ●Vision ●Short-term disability ●Life and AD&D This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award" Join our network of talented professionals! Apply today!


Scottsdale, AZ