Chicago - Customer Service Agent

Looking for a career opportunity but have no experience? 

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the second largest shipping line in the world!

Excited yet? Come join us!

Customer Service Agent

Reports to: Manager/ Asst. Manager

Job summary

Manage data for international shipments and provides support for many steps of the transportation process. The customer service agent works with direct clients, and/or client representatives to execute all the steps required to process the reservation of a shipment. They also provide general follow up and dedicated customer service to the assigned accounts in accordance with customers’ requirements and MSC’s policies. Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to the shipment.

Key Responsibilities:

• Prepare the shipment in MSC internal system based on client’s requests and needs.
• Assume documentary and customer service responsibilities for all assigned shipments.
• Act as an intermediary between clients and other MSC’s departments.
• Ensure a monitoring process of the shipment in order that client’s requests are matched.
• Establish and maintains a positive relationship with clients.
• Assist clients in trouble shooting and problem solving with respective internal parties.
• Keep a good level of communication with clients and other parties matching the guidelines of the company.
• Escalate unique or complex issues to the appropriate supervisor for immediate resolution.
• Communicate clearly with team members regarding workload, customer particulars, and problems.
• Liaise between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard          Operating Procedures (SOPs).
• Update shipments according to customer’s requests with little to no errors generated
• Provide shipment details to customers when requested.
• Communicate with overseas agencies to ensure corrections can be applied and cargo is available for release.
• Work effectively in a team environment to complete assigned goals by department manager.
• Perform other related duties as assigned

 Qualifications & Key Competencies:  

• Authorization to work in the U.S. (a must)
• Knowledge of MS Excel with the ability to learn new software 
• Experience working in an international environment, a plus
• Ability to create professional relationships by providing excellent customer service 
• Genuinely provides proactive and cooperative communication  
• Excellent interpersonal and organizational skills, good judgment, discretion, and problem-solving abilities
• Team player with professional attitude
• Capable of working in a team setting while pursuing individual goals
• Resilient and proactive attitude with passion to succeed and learn
• Goal-oriented performance with ability to work in a team environment

What we offer:

• Excellent growth opportunity
• Excellent Healthcare benefits (Medical, Dental & Vision)     
• 401k – Company contributes 
• Life insurance         
• Wellness programs
• Flexible Spending Account
• Corporate partnership - Discount programs
• Paid vacation & holidays

Mediterranean Shipping Company (USA) Inc. is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability, or veteran status.