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Supervisor, QA Data Analyst

Medical Transportation Management Baltimore, MD

  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description
Who We Are and Our Mission:
MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

The Supervisor, QA Data Analyst will provide daily guidance and supervision to the Data Analyst team.  The Supervisor, QA Data Analyst will be responsible for ensuring the Data Analyst Team provides MTA Mobility stakeholders with actionable analysis on data collection and assessment of Service Delivery practices.  The Supervisor, QA Data Analyst also performs audits that ensure compliance with MTA Mobility protocols.

What Will Your Job Look Like?

  • Manage a team of data analysts, ensuring an accurate and timely completion of reporting
  • Create and present quality dashboards to Leadership
  • Perform complex quantitative and qualitative data review, precision analysis and investigation and reporting
  • Identify problematic areas within the data provided, and conduct research to determine the best course of action to correct the data
  • Analyze and problem solve issues with current and planned systems as they relate to the integration and management of data
  • Develop graphs, reports, and presentations of project results
  • Perform basic statistical analyses for projects and reports
  • Conduct data sampling, data analysis, report preparation and reviewing information from MOCC and Service Delivery
  • Monitor data reconciliation and billing data for all service delivery providers
  • Analyze reports of data duplicates or other errors
  • Monitor for timely and accurate completion of select data elements
  • Monitor reporting systems for issues with data and report executions
  • Work with the Client to maintain client owned equipment and systems
  • Maintain the MTM systems and databases utilized to track contract specific data
  • Present complex information in an understandable and compelling manner
  • Identify recurring problems with work processes, policies or procedures and contributes ideas on ways to resolve problems to better service the customer and improve productivity
  • Acquire and extract primary or secondary data from existing internal or external data sources
  • Perform data entry, either manually or using scanning technology, when needed or required
  • Track and trend issues and provide corrective action recommendations for areas of concern
  • Partnering with internal stakeholders, interpret data and develop recommendations based on findings
  • Attend clients meetings and public presentations, as needed

All you need is...

  • Bachelor’s degree with an emphasis on quantitative analytics or experience in a related field
  • Master’s degree preferred
  • Minimum of two (2) years’ experience in quantitative analytics such as: performance measurement, user segmentation, test design, modeling and web analytics
  • Experience with MS SQL Server or other relational database systems
  • Extensive knowledge of MTA Mobility protocols, preferred
  • Programming skills preferred

Even better if you have...

  • Learn and retain knowledge of new system functionality, developments, methods and techniques including internal work processes and policies and procedures to ensure we provide consistent and quality customer service
  • Ensure and maintain a productive and collaborative team providing
  • Ability to develop and execute relational database queries and stored procedures
  • Technical expertise regarding data models and database design development
  • Understanding of XML and SQL
  • Ability to write basic SQL queries to extract data from Oracle databases
  • Knowledge of statistics, at least to the degree necessary in order to communicate easily with Statisticians
  • Ability to effectively interpret and analyze data
  • Must possess the ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business
  • Ability to work well under pressure
  • Ability to work independently and also collaboratively with others to achieve defined goals
  • Excellent communication skills
  • Outstanding analytical and organizational skills; attention to detail
  • Ability to multi-task, prioritize work and collaborate effectively under pressure
  • Strong interpersonal and supervisory skills
  • Excellent time management skills
  • Flexibility to work a variety of work schedule/hours
  • Ability to maintain high level of confidentiality
  • Intermediate level of proficiency or above in MS Word, Excel and Outlook
  • Knowledge of Trapeze PASS paratransit software suite or event-based paratransit application is required and a detailed understanding of Trapeze is a plus
  • Proven experience dealing with conflict management and resolution

MTM Incentives

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Work From Home Opportunities
  • Flexible Scheduling
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Birthday Holiday
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Milestone Anniversary One Month Sabbatical
  • Leadership Mentoring Opportunities

*Not all incentives available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net

Company Description
Who We Are and Our Mission:

MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.
Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

Medical Transportation Management

Why Work Here?
For more than 20 years, MTM has partnered with our clients to develop innovative solutions for accessing healthcare!

Who We Are and Our Mission: MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce. Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

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