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Dispatch Supervisor

Medical Transportation Management Eugene, OR
  • Posted: over a month ago
  • Full-Time
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The Dispatch Supervisor will be responsible to train all dispatch personnel on the day-to-day functions within the dispatch capacity. They will ensure all dispatch personnel have a firm understanding and knowledge of the route and trip operations.  Organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in/sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. Provides front line supervision of all dispatchers. Duties also include support of Road Supervision including, but not limited to, ensuring all fleet operations meet company standards and are in compliance with all governmental or regulatory standards. Ensure all daily routes are supplied with drivers.  Develop utilization reports to establish cost effective routes and schedules to meet the needs of the customer and client.

This is an MTM Transit position located at our office in Eugene, OR.

Responsibilities:

  • Train all new dispatchers to perform all dispatch duties
  • Report any and all issues to the applicable manager in a timely manner
  • Complete all retraining for current dispatchers on current and new policies and procedures
  • Assist operations with organizing and routing trips based on schedule and location to ensure optimal performance
  • Assist operations and transportation providers with problems or issues relating to scheduling
  • Report and resolve all incidents pertaining to dispatcher performance
  • Monitor radio, telephones and on-road provision of service for quality
  • Record time of departure, destination, and expected time of return
  • Review schedules and trip reconciliation daily to ensure trips area assigned promptly and accurately
  • Manage driver schedules and overtime tracker
  • Provide feedback on drivers’ performance
  • Make recommendations on new dispatch hires
  • Oversee on time performance measures of drivers, monitor driving and safety practices of drivers daily
  • Assist drivers with questions, customer assistance and overall on the road support
  • Provide management with reports to assist with the evaluation of route and schedule effectiveness

Minimum Qualifications:

  • High school diploma or G.E.D. equivalent
  • Experience working in a supervisory role preferred
  • 2+ years in transportation routing, dispatching, and scheduling expertise preferred
  • 1 year experience working with the applicable transit scheduling system preferred
  • Knowledge of GPS and GIS systems preferred
  • Knowledge of DOT and FTA safety regulations preferred
  • Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
  • Must possess a valid driver’s license

Competency Based Qualifications:

  • Excellent communication and interpersonal skills
  • Good organizational skills with attention to timeliness and details
  • Ability to work flexible hours as required
  • Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
  • Ability to maintain high level of confidentiality
  • Ability to communicate, teach and mentor employees
  • Must be able to demonstrate conflict resolution skills
  • Quick to process information and make adjustments or recommendations

What’s in it for you

  • Paid vacation
  • Holiday Pay
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k)
  • Training Development
  • Casual Dress Environment
  • Scholarship Program

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net

Medical Transportation Management

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