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Customer Service Representative

MTM Eugene, OR
  • Posted: 6 days ago
  • Other
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental
Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities. 

The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips.  The CSR is the front line representative of Medical Transportation Management (MTM).

This position is located at our office in Lane County, OR


  • Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
  • Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
  • Listen and obtain information from callers in a professional, systematic and organized manner
  • Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
  • Assume responsibility for self-development and career progression
  • Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
  • Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
  • May be required to work weekends and/or holidays, as needed
  • Maintain confidential information standards within a fast paced environment
  • Relate to a diversity of customers and requests
  • Identify with customer needs and circumstances
  • Tactfully question and obtain necessary information
  • Recognize, handle and refer situations of an emergent nature

Minimum Qualifications:

  • High school diploma or G.E.D equivalent
  • Minimum typing speed of 30 wpm or greater
  • Knowledge of Microsoft Outlook and Word
  • Previous experience working in a customer service call center, preferred
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

  • Exemplary communication and phone skills
  • Outstanding organizational and multi-tasking skills
  • Ability to maintain high level of confidentiality

What’s in it for you?

  • Paid vacation
  • Holiday Pay
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k)
  • Onsite Gym
  • Wellness Screenings
  • Birthday Holiday
  • Training Development
  • Incentive Program
  • Casual Dress Environment
  • Scholarship Program
  • Healthy Market
  • Free Coffee

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or


Why Work Here?

One of the nation's most experienced non-emergency medical transportation management (NEMT) broker

As one of the nation’s most experienced non-emergency medical transportation management (NEMT) brokers, MTM remains firmly committed to creating communities without barriers! Initially established to manage NEMT, MTM has worked collaboratively with clients to create customized solutions, including a wide array of healthcare and public transit services to help align incentives, reduce costs, and increase member and passenger satisfaction. With over 2,000 employees nationwide, MTM operates in 31 states and has scheduled over 14 million trips for 8 million members and handled another 8 million calls per year. Headquartered in St. Louis, Missouri, MTM leverages its core competencies in managing customer service operations and building provider networks. MTM’s clients include state and county governments, Medicaid and Managed Care Organizations (MCOs), transit agencies, third party administrators, and healthcare providers. MTM has been recognized with numerous awards and accolades, including Mogul’s Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal has also recognized MTM as one of the Healthiest Employers (2018), Best Places to Work (2018), Fastest-Growing Private Companies (2017), Top Five Largest Women-Owned Businesses (2016) and Top Family Owned Businesses (2016). Visit to learn more.

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