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Customer Care Representative

Medical Transportation Management (MTM)
Lake Saint Louis, MO
  • Expired: June 10, 2020. Applications are no longer accepted.

Job details :Consider a Career at MTMFrom entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association's Fit-Friendly Worksites Recognition program.

As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our...

affiliate Ride Right for more opportunities.MTM, Inc. continues to grow and we are seeking a Customer Care Representative!Would you like to accrue up to 15 days of PTO annually AND receive an additional paid day off for your Birthday? Would you like to work in a Casual Dress environment?

Would you like to work for an organization that promotes wellness initiatives and hosts engaging events? Then is looking for you!MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources.

MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.

In 2015, we celebrated our twentieth anniversary of removing community barriers. To this day, MTM remains a family owned and operated, privately held corporation.The Customer Care Representative is the frontline representative and image of . The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative's skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.Responsibilities:Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levelsProvide top-quality customer service experience to a diverse customer populationSchedule trips in the most cost effective mannerMeet job specific key performance indicators and goalsRespond to all inquiries within a timely and professional mannerRecognize, handle and refer situations of an emergent natureRespond and document customer complaintsProvide support on special projects as neededSome contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs.

As skills progress, may be selected to perform in a team lead role to support Supervisor and team when neededMinimum Qualifications:High School Diploma or GED required (College Degree a plus)One year of customer service experience requiredSix months of experience working in a customer service contact center preferredTyping speed of 30 WPM or greaterKnowledge of Microsoft Outlook, Word and ExcelMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be able to work an available schedule/shift during the locations hours of operationCompetency Based Qualifications:Acquire and maintain in-depth knowledge of, and adhere to,full description view

Medical Transportation Management (MTM)


Lake Saint Louis, MO



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