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Client Executive

Medical Transportation Management
Raleigh, NC
  • Expired: January 26, 2022. Applications are no longer accepted.
Who We Are and Our Mission:
MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

What Will Your Job Look Like?

The Client Executive is responsible for ensuring MTM Clients and Members receive superior service. The Client Executive is a critical member of the Client Services Team, responsible for overall satisfaction and retention of the assigned book of business. This role manages the day-to-day Client relationship and is accountable for core service delivery for Clients working cross-functionally with all operational departments. The Client Executive proactively reviews performance metrics to promote Client satisfaction, profitability, and retention using technology, tools, processes and resources to anticipate and exceed Client needs and expectations. The Client Executive collaborates with Account Executives on Client activity, expectations, and service needs. The Ideal candidate for this position will able to develop and maintain relationships with Clients, while leading and developing a team.

Responsibilities:

  • Manages day to day Client relationships through comprehensive knowledge of Client protocols, both Client and MTM objectives, and operations
  • Daily interaction with Clients, providing preventative consultation, analysis and issue resolution, responding in a timely, professional manner
  • Responsible for timely and accurate management and execution of annual protocol review and submission of all protocol change requests
  • Presentation of MTM operational performance metrics to Clients on a monthly and/or quarterly basis to identify operational efficiencies and show specific performance measures in comparison with MTM’s book of business to promote Client satisfaction, Client retention and upsell opportunities
  • Manage and track operational issues, service level agreements, and corrective action plans
  • Work with cross-functional partners to ensure MTM’s operational performance is aligned with contractual obligations and results in Client and Member satisfaction
  • Partner with Accounts Receivable to manage billing and receivables for Clients and ensure overall profitability of accounts
  • Resolve Client issues
  • Educate Clients on the benefits, while promoting the utilization of low cost transportation modes such as gas mileage reimbursement, public transit, and volunteers

All you need is...

  • Bachelor’s degree in business administration, health care or equivalent work experience
  • 2+ years health care or transit experience
  • 1-2 years’ Medicaid/Medicare experience
  • Working knowledge of financials
  • Strong PC skills including Microsoft Word, Excel, and PowerPoint
  • Must possess a valid driver’s license

Even better if you have...

  • 1-2 years’ Operational experience preferred
  • Previous experience in Account Management or Client Services role preferred
  • Excellent communication and interpersonal skills with the ability to interface with colleagues at all levels of the organization (including external contacts)
  • Ability to organize, analyze and interpret information to drive operational decision making
  • Business/Financial acumen
  • Strategic thinker
  • Strong planning skills, highly organized with excellent time management skills
  • Strong analytical and problem-solving skills
  • Strong focus on book of business Client satisfaction and Client retention results
  • Demonstrated ability managing projects, utilizing proven project management processes
  • Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
  • Experienced in conflict resolution
  • Strong relationship and collaboration skills
  • Extremely responsive
  • Possess high level of drive and ambition, self-motivated, and highly accountable
  • Process oriented

MTM Incentives

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Flexible Scheduling
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Birthday Holiday
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Milestone Anniversary One Month Sabbatical
  • Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net

Medical Transportation Management

Address

Raleigh, NC
USA

Industry

Business

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