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Administrative Assistant

Medical Transportation Management
San Diego, CA
  • Posted: 24 days ago
  • $18 Hourly
  • Full-Time
Job Description

What Will Your Job Look Like?

 The Administrative Assistant provides clerical and administrative support to the ADA Assessment and Travel Training programs. Duties include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle numerous other customer requests, and receptionist and administrative support. 

This position will sit in our San Diego, CA office.

What You’ll Do:

  • Answer inbound phone calls in a polite, timely manner

  • Enter Customer contact information into appropriate software system; ensure accuracy of data entries

  • Take photos of all Customers and create identification cards

  • Conduct outbound phone calls

  • Maintain program spreadsheets

  • Maintain daily customer scheduling for Eligibility staff

  • Collect, track and maintain all monies collected for replacement IDs

  • Maintain confidentiality and comply with HIPPA regulations

  • Anticipate needed supplies and order replacement supplies in a timely manner

  • Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors

  • Maintain vendor files, monitor service and recommend alternative suppliers as appropriate

  • Design filing systems, document scanning  and ensure they are maintained and up-to- date electronically

  • Provide comprehensive reception coverage while maintaining a high level of professionalism

  • Ensure all staff  and visitors are greeted  in a pleasant and professional manner

  • Project a professional image of MTM

  • Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public

  • Communicate professionally with Leadership both internally and externally

  • Prepare and process mail daily, both outgoing mail and delivering all incoming mail to the appropriate departments

  • Create mailings for appointment reminders and recertification letters

  • Assist with printing and mailing determination letters

  • Create Customer information packet

  • Create Client folders

  • Enter all mailed information and dates into appropriate software system

  • Attend to a variety of administrative details such as keeping informed of department activities

  • Report promptly any complaints or unusual circumstances that may arise to Management

  • Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes

  • Conduct Marking and Tethering assessments as required by business needs

  • Regular attendance required for assigned shifts and as outlined by MTM’s attendance policy

  • Adhere to all MTM established protocols and policies

What You’ll need:

  • High school diploma or G.E.D.

  • Ability to type 40 wpm

  • Knowledge of Microsoft Word, Microsoft Excel and other Office Suite Products

Even better if you have...

  • Ability to work in multiple software systems at once

  • Exemplary communication and phone skills

  • Excellent customer service skills

  • Excellent organizational skills

  • Ability to work independently and as part of a team

  • Ability to identify with customer needs and circumstances

  • Ability to handle multiple tasks and situations in a fast pace environment

  • Regular, reliable attendance in the office required

What’s in it for you:

  • Health and Life Insurance Plans

  • Dental and Vision Plans

  • 401(k) with a company match

  • Paid Time Off and Holiday Pay

  • Maternity/Paternity Leave

  • Tuition Reimbursement

  • Leadership Mentoring Opportunities

Hourly Rate: $18

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.


Company Description
Access to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life.
As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations.

In 2009, MTM’s leadership created MTM Transit, to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, MTM Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources.

Over the past 12 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. We’ve also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems.

Medical Transportation Management


San Diego, CA



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