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Administrative Assistant

Medical Transportation Management
Honolulu, HI
  • Expired: April 30, 2021. Applications are no longer accepted.
Who We Are and Our Mission:
MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

What Will Your Job Look Like?

The Administrative Assistant provides clerical, reception and administrative support to the ADA programs. Duties include handle phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture IDs and mail-in application, manage faxes and handle numerous other customer requests.

  • Answer inbound phone calls in a polite, timely manner
  • Enter Customer contact information into appropriate software system; ensure accuracy of data entries
  • Take photos of all Customers and create identification cards
  • Conduct outbound phone calls
  • Maintain program spreadsheets
  • Maintain daily customer scheduling for Eligibility staff
  • Maintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damages
  • Collect, track and maintain all monies collected for replacement IDs
  • Maintain confidentiality and comply with HIPAA regulations
  • Anticipate needed supplies and order replacement supplies in a timely manner
  • Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
  • Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
  • Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
  • Provide comprehensive reception coverage while maintaining a high level of professionalism
  • Ensure all staff and visitors are greeted in a pleasant and professional manner
  • Project a professional image of MTM
  • Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
  • Communicate professionally with Leadership both internally and externally
  • Prepare and process mail daily, both outgoing mail and delivering all incoming mail to the appropriate departments
  • Create mailings for appointment reminders and recertification letters
  • Assist with printing and mailing determination letters
  • Create Customer information packet
  • Create Client folders
  • Enter all mailed information and dates into appropriate software system
  • Attend to a variety of administrative details such as keeping informed of department activities
  • Report promptly any complaints or unusual circumstances that may arise to Management
  • Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes
  • Conduct Marking and Tethering assessments as required by business needs
  • Regular attendance required for assigned shifts and as outlined by MTMs attendance policy
  • Adhere to all MTM established protocols and policies

All you need is...

  • High school diploma or G.E.D.
  • College degree, preferred
  • 2 years customer service experience
  • 1 year administrative experience in a professional environment
  • 1 year experience working with the ADA and/or elderly population

Even better if you have...

  • Ability to work in multiple software systems at once
  • Exemplary communication and phone skills
  • Excellent customer service skills
  • Excellent organizational skills
  • Ability to work independently and as part of a team
  • Ability to identify with customer needs and circumstances
  • Ability to handle multiple tasks and situations in a fast pace environment
  • Knowledge of Microsoft Word, Microsoft Excel and other Office Suite Products
  • Ability to type 40 wpm
  • Regular, reliable attendance in the office required

MTM Incentives

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Work From Home Opportunities
  • Flexible Scheduling
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Birthday Holiday
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Milestone Anniversary One Month Sabbatical
  • Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or

Medical Transportation Management


Honolulu, HI
96801 USA



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