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Customer Care Representative-DC

Medical Transport Management (MTM)
Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Who We Are and Our Mission:
MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

MTM is hiring Work from Home Customer Care Representatives for a class that will start Thursday, April 7th, 2022. Candidates must be from the D.C. area.

All you need for the Customer Care Representative role is:

  • 1 year of Customer Service experience.
  • Basic typing/computer experience with excellent navigational skills.
  • High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited.
  • A quiet space within the home free of distractions to take in-coming calls.

What you will be doing:

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM).  The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. 

Available Shifts:

  • Monday -Friday 9:30 am-6:00 pm
  • This position is currently a Work from Home position with a possible return to our D.C. call center.

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Work From Home Opportunities
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Birthday Holiday
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Milestone Anniversary One Month Sabbatical
  • Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net ;

Medical Transport Management (MTM)

Address

Washington, DC
USA

Industry

Business