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Nurse(RN) Resource Call Center

Medical Search Associates Gratiot, OH
  • Expired: 6 days ago. Applications are no longer accepted.


TITLE: Nurse(RN) Resource Call Center

LOCATION: Columbus, Ohio

Are you considering a career change?

Looking for a smaller community (25K population), that offers a low cost of living (18% lower than US average) and

plenty of activities in the area but is within an hour of a large city?

If so, an opportunity exists to work with an integrated health care system based in east central Ohio who is looking for

someone to join their team.

The system is a not-for-profit and has over 300 physicians and multiple outpatient care centers throughout the area.

They are the largest provider in a six county region and a primary referral center.

It offers a higher level of service than what is typically found in a community of its size including open-heart surgery,

trauma care, a Level II neonatal intermediate care unit, neurosurgery and

comprehensive cancer services.

They are proud of their rich history of serving the community and vow to continue the tradition of healing and caring

with compassion, trust, innovation and excellence.


Provides professional nursing care through appropriate medical triage and education via the telephone to address

customer’s health concerns.

Works independently with minimal supervision. Manages bed requests for admissions and transfers expediently to

assure proper placement based on patient care needs.


Use symptoms based protocols to assess significant data in order to evaluate and classify the urgency of symptoms

and advise patients on options for referral and/or intervention at the time of call.

Provides patient teaching or facilitates its occurrence through referral or health information resources discussed to

insure patient knowledge.

Conduct outbound calls to follow up on patient compliance with the recommended plan in order to achieve optimal

patient outcomes.

Demonstrates the knowledge, skill and ability to schedule after hours procedures for departments and also notify the

appropriate staff when emergencies occur.

Manages all bed requests, balancing supply and demand, appropriate patient placement based on care requirements,

expedites admissions and discharges, reduces internal transfers and reduces barriers to unnecessary delays.

Manages all interfacility transfer calls by facilitating transfer once medical acceptance is established.

Documents all telephone inquiries in the telephonic nursing computer system at the time of the call.

Performs other functions as assigned.


BSN or ADN with current RN license in the State of Ohio.

Minimum of four (4) years RN nursing experience.

Excellent verbal and non-verbal communications skills with a pleasant telephone voice to facilitate telephone-nursing


Ability to read, write and explain or describe moderately complex information to enhance customer’s understanding.

Ability to use the nursing process for problem solving of customers health questions/concerns.

Excellent interpersonal, decision-making, facilitation, conflict resolution and investigative skills.

Ability to provide outstanding customer service and maintain a high degree of confidentiality.

Ability to work independently and under pressure in a complex and changing working environment.

Additional Info:

This a day shift with hours between 7am-6pm.

Would like good rounded experience in ED, Urgent Care would be ideal.

The hospital will offer an hourly range between 23hr-31hr for ADN and 24.77-37.69hr with BSN depending on

experience and a great benefit package.

Medical Search Associates

Why Work Here?

Outstanding Acute Care Hospital creating a great work environment using a patient centered approach

When it comes to clinical recruitment and staffing, the nation's healthcare organizations are turning to Medical Search Associates. We have helped medical facilities all over the United States, including those in rural communities and fast paced cities, with needs ranging from E.R. nurses to orthopedic surgeons. Medical Search Associates has worked with small clinics, diverse physician practices, nursing homes, and large healthcare systems alike. Commitment & Dedication The commitment and dedication that Medical Search Associates exhibits goes beyond all others. Where most healthcare staffing firms stop, Medical Search Associates strives to provide what is needed to make the placement successful. Our full service approach means we work closely with your team from the start of the search to the day that candidate begins work. Recruitment Expertise Combining our clinical recruitment expertise with the latest technology available, Medical Search Associates ensures that your facility has access to top quality candidates and professional representation. We become an extension of your organization and play an integral role in your staffing initiatives. We are committed to delivering the highest standards of professionalism in the medical staffing industry.


Gratiot, OH