Client Services Specialist I - CSR
Medical Recruitment Strategies Omaha, NE
- Expired: over a month ago. Applications are no longer accepted.
Effective Communication – It is critical to listen and understand the incoming call to ensure the members issue is quickly identified. Ability to maintain composure while handling difficult conversations and de-escalating the call. Demonstrate soft skills (i.e. caring, empathy, positive attitude and tone) to drive effective communication with the member
Customer Focus – While keeping the member at the center of everything we do, we will empower our employees to achieve First Call Resolution by actively listening, resolving issues, providing follow-up, give education, and coaching to minimize call backs.
Consultative – Provide necessary education and/or direction to the member on the claim filing process, available products and “screen share” to assist with website navigation.
Decision Making / Problem Solving – making use of available tools and resources to make informed decisions to assist our members.
Accountable for and provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on Payflex policies and programs
Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
Accountable for resolving issues without management intervention to remove barriers for the member.
Accountable to protect sensitive member information with discretion
Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines
Prior call center experience
Computer knowledge and skills, comfortable learning new systems
Able to learn, memorize and retain information
Basic understanding of medical / reimbursement terminology preferred, but not required
Can adapt to a fast paced environment
Able to work hours of 11:30 am-8:00pm EST.
Ability to work overtime to meet business needs
At PayFlex, our goal is to make paying and saving for healthcare as simple as possible for our customers.
As a Customer Service Representative, you play a key role in supporting our customers’ journey through the healthcare system. You will enter a challenging, fast pace but rewarding position while delivering one superior quality experience at a time, gaining customers’ confidence and trust.
This role requires partnering closely with the customer to provide valuable insights, education and to provide direction for on-line support that would be most value to our customers
Medical Recruitment Strategies
Medical Recruitment Strategies (MRS) is a recruiting firm that specializes in the placement of professionals in pharmacies, hospitals, healthcare organizations and life sciences companies. We offer contract and direct hire services and work all over the U.S. Over the last 16 years, we have become a premier provider of talent.
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