ID CARE is a 70+ provider medical group in North and Central New Jersey. Our progressive group has been on electronic records for over 15 years. Our current EMR / PM is eClinicalWorks (eCW) in the cloud. We are looking for an individual who has comprehensive knowledge of eCW and the PM side in particular. This individual will report to our Senior Manager of Revenue Cycle Management and will work closely with all our management team and with our third-party IT partner to achieve organizational goals.
We require an expert in all things eCW PM from user training and problem solving to customized reports, release notes interpretation, interface and product activations, and upgrade implementation. The incumbent will be comfortable with both nurturing when teaching a novice user and competent in discussing and escalating technical issues with the support desk. Incumbent will generate dashboard reports and review with management to track progress and identify issues. Under the direction of the Senior Manager, the incumbent will implement an action plan with staff to correct deficiencies.
We have a wealth of data from our seven years on the platform and we need an individual with the skills to write customized reports to produce actionable information. Additionally, we have a patient portal and incumbent would be an integral part of initiatives to increase its use and value.
In a medical practice, we all wear a lot of hats, so it is likely that this individual will be asked to be flexible and contribute in ways beyond a simple job description. The individual we seek will be a consummate team player. As an example, our third-party IT partner is very good at keeping our network and hardware functioning smoothly. Occasionally, we may need another set of hands onsite to expedite resolution of issues. In our team environment, that could be any of us. In some cases, it may be the person in this position.